About the role
- Support the creation, organization, and lifecycle management of HR knowledge content.
- Capture subject matter expertise and develop user-friendly knowledge articles.
- Ensure content is optimized for discoverability within platforms like Workday Help.
- Work closely with HR Centers of Excellence (CoEs), LMS teams, and Communications.
- Manage and maintain knowledge articles within Workday Help and other platforms.
- Collaborate with HR subject matter experts (SMEs) and CoEs to gather accurate information.
- Document HR processes, policies, and procedures in a clear structured format.
- Write clear, concise, and user-friendly articles, guides, and FAQs using plain language.
- Develop and incorporate multimedia assets alongside design and video teams.
- Support the creation of training materials and learning resources.
Requirements
- Bachelor’s degree in Communications, Instructional Design, Knowledge Management, or related field.
- 3-5 years of experience in content development, knowledge management, or HR communications.
- Experience managing content in Workday Help or similar knowledge platforms.
- Familiarity with LMS tools and content lifecycle best practices.
- Experience with multimedia tools (e.g., PowerPoint, SundaySky, video editing software).
- n/a
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
content developmentknowledge managementHR communicationsdocumenting HR processeswriting user-friendly articlescreating training materialsmultimedia asset developmentvideo editing
Soft skills
collaborationcommunicationorganizationattention to detail