Billing and Follow-Up Representative, Medical Billing Follow-up – Commercial Payors
Trinity Health
full-time
Posted on:
Location Type: Remote
Location: Missouri • United States
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Salary
💰 $19 - $29 per hour
About the role
- Performs day-to-day billing and follow-up activities within revenue operations for assigned Patient Business Services (PBS) location
- Serves as a member of the billing and follow-up team responsible for billing and follow-up of accounts
- Provides training and guidance to lower level colleagues and problem resolution as needed
- Documents claims billed, paid, settled, and follow-up in appropriate system(s)
- Identifies and escalates issues affecting accurate billing and follow-up activities
- Adheres to proactive practices which includes contacting the payer directly for payment due on accounts
- Communicates with appropriate hospital departments to clarify billing discrepancies
- Performs follow-up functions including investigation of overpayments, underpayments, credit balances, and payment delays
- Researches claim rejections, makes corrections, and conducts corrective actions
Requirements
- High school diploma or Associate's degree in Accounting or Business Administration or related field
- Minimum of three (3) or more years' of direct experience and relevant knowledge of revenue cycle functions and systems
- Experience within a hospital or clinic environment, health insurance company, managed care organization or other health care financial service setting
- Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
- Completion of regulatory/mandatory certifications and skills validation competencies preferred
- Excellent verbal and written communication and organizational abilities
- Strong interpersonal skills
- Accuracy, attention to detail, and time management skills
- Ability to work independently
- Ability to perform billing and follow-up activities in a prompt and accurate manner
- Must be comfortable operating in a collaborative, shared leadership environment
- Must possess a personal presence characterized by honesty, integrity, and caring.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billingfollow-upclaims documentationproblem resolutioninvestigation of overpaymentsunderpaymentscredit balancespayment delaysregulatory certificationsrevenue cycle functions
Soft Skills
verbal communicationwritten communicationorganizational abilitiesinterpersonal skillsaccuracyattention to detailtime managementindependencecollaborationintegrity
Certifications
high school diplomaAssociate's degree in AccountingAssociate's degree in Business Administration