Supervisor, Human Resources Shared Services – Tier 1 Contact Center Operations & Case Management
Trinity Health
full-time
Posted on:
Location Type: Hybrid
Location: Livonia • Missouri • United States
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About the role
- Supervises daily functions of assigned area(s)
- Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care
- Works in collaboration with department managers to manage staff & department effectively
- Responds promptly & directly to meet or exceed customers’ needs
- Coordinates staff scheduling & assignment
- Reviews & approves administrative functions (time, payroll, expense)
Requirements
- Must possess a comprehensive knowledge of Human Resources, as normally obtained through a bachelor's degree in a field requiring analysis, at least 4+ years of progressively more responsible related work experience, & / or an equivalent combination of education & experience
- Must possess considerable & in-depth knowledge of benefits, well-being, payroll, and other HR laws and regulations
- Prior experience with customer service, phone support, coaching or mentoring teams, HR or contact center case management, project leadership, or a related field
- Minimum of two + years of experience leading high-performing teams
- Experience leading in a remote and onsite environment.
Benefits
- Continuous self-development and supporting the growth of others
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Human Resourcesbenefits administrationpayroll managementHR laws and regulationscase managementproject leadership
Soft Skills
leadershipcoachingmentoringcustomer servicecollaborationcommunication
Certifications
bachelor's degree