Trimble Inc.

Customer Care Specialist, Czech/Slovak Speaker

Trimble Inc.

full-time

Posted on:

Location Type: Remote

Location: Poland

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About the role

  • Act as the primary point of contact for a global logistics network, resolving complex issues via tickets and phone.
  • Analyze and prioritize client inquiries to provide support and resolve issues.
  • Collaborate with specialized internal teams to spearhead resolutions and monitor progress on critical support cases.
  • Manage customer improvement initiatives to ensure a high level of service and a positive overall experience.

Requirements

  • Fluency in Czech or Slovak and a strong command of English.
  • Exceptional soft skills and a customer-centric mindset to build lasting professional relationships.
  • Strong analytical abilities to categorize, prioritize, and resolve diverse support requests.
  • Excellent communication skills with the ability to provide regular updates on case progress in a clear and friendly manner.
  • Previous experience in a multilingual customer support or helpdesk environment.
Benefits
  • Collaborate with like-minded people: Our strong internal culture is a hidden gem.
  • Be an owner: Trimble thrives on individuals who take initiative and embrace ownership.
  • A genuine interest in technology and an understanding of IT-related topics.
  • Passion for problem-solving and an entrepreneurial spirit in a fast-paced environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer-centric mindsetanalytical abilitiescommunication skillsproblem-solvingrelationship building