Trimble Inc.

Customer Success Manager

Trimble Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Colorado • Oregon • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $89,700 - $123,500 per year

About the role

  • Lead a team of CSMs to drive retention and operational excellence.
  • Oversee transition from Sales to Success and ensure a seamless customer journey.
  • Act as point of escalation for CSMs and build long-term customer relationships.
  • Work with CX Operations for process optimization and tool adoption.
  • Support team in leading customer Quarterly Business Reviews (QBRs).

Requirements

  • 2+ years as a leader in Customer Success, account management, or technical support.
  • Experience in driving customer success KPIs including Net Retention Rate (NRR)
  • Proficiency in CRM platforms (preferably Salesforce) and Customer Success Platforms (e.g. Gainsight).
  • Bachelor’s Degree in business management, business administration, communications, or similar field preferred.
  • Ability to analyze customer data, usage trends, and health scores to support customer growth.
  • Strong critical thinking skills to resolve complex customer issues.
Benefits
  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • Time off plans
  • Retirement plans
  • Paid Parental Leave
  • Employee Stock Purchase Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success KPIsNet Retention Ratedata analysisusage trendshealth scores
Soft Skills
leadershiprelationship buildingcritical thinkingproblem solving