Architect the customer’s journey from "contract signed" to "fully enabled"
Lead the worldwide organization responsible for global implementation methodology and digital learning ecosystem
Build a unified, scalable onboarding engine for long-term product adoption
Design and govern a world-class onboarding framework adaptable across languages and cultures
Partner with Product and Engineering for automated onboarding features
Define global success milestones for customers
Own the AECO Customer Onboarding strategy and budget for the Global Learning Management System
Oversee multilingual training paths for global customers and establish certification programs
Shift from instructor-led to digital-first learning content for scalability
Set technical standards for the Global Partner Implementation Ecosystem
Manage the balance between high-touch and high-margin revenue streams and provide revenue forecasts
Recruit and lead a global team across multiple time zones

Requirements

8+ years in Customer Onboarding, Implementation, or Professional Services Enablement within a B2B SaaS environment
Deep familiarity with Architecture, Engineering, and Construction workflows
Proven experience managing a multi-million dollar training P&L
Experience managing international tax, currency, and language requirements
Deep knowledge of instructional design (ADDIE, SAM) and project management (PMP, Agile)
Hands-on experience with LMS platforms, Customer Success software, and Onboarding tools
Proficiency in PSA tools and CRM (Salesforce)
Exceptional ability to simplify complex technical concepts
Experience reviewing Statements of Work (SOWs) and Master Service Agreements (MSAs)
Bachelor’s degree in Education, Engineering, or a related field
Ability to travel approximately 30%; domestic and internationally

Benefits

Medical, Dental, Vision, Life, Disability
Time off plans
Retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer OnboardingImplementationProfessional Services EnablementInstructional DesignProject ManagementLMS platformsCustomer Success softwareOnboarding toolsPSA toolsCRM

Soft Skills

LeadershipCommunicationSimplifying complex conceptsTeam managementCross-cultural adaptabilityBudget managementStrategic planningCollaborationProblem-solvingTime management

Certifications

PMPAgile