VP Global Customer Support
Trimble Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Colorado • United States
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Job Level
Tech Stack
About the role
- Define the global vision, strategy, and execution of all technical support operations
- Develop and execute a comprehensive global support strategy aligning with company growth targets
- Monitor and enforce global SLAs and OLAs across all support tiers
- Drive operational improvement initiatives focusing on automation and optimization
- Oversee the support technology ecosystem and optimize workflows
- Establish rigorous processes for bug reporting and incident management
- Partner with other departments for effective customer communication
- Own budgeting and resource allocation for global support services
- Lead and mentor a global team of support managers and specialists
- Act as the executive point of contact for major customer escalations
Requirements
- Vice President level of experience required
- Proven experience in customer support or related fields
- Strong skills in strategic planning and execution
- Experience managing SLAs and operational agreements
- Knowledge in support technology and systems such as Service Cloud
- Leadership experience in managing large, distributed teams
- Familiarity with budgeting and P&L management
- Experience in continuous process improvement methodologies
Benefits
- Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
- Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategic planningexecutionSLA managementoperational agreementsprocess improvement methodologiesbug reportingincident managementautomationoptimizationbudgeting
Soft Skills
leadershipmentoringcustomer communicationcollaborationresource allocation