Trimble Inc.

Customer Support

Trimble Inc.

contract

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Proactively connect with customers to renew subscriptions, up-sell innovative services, and capture vital feedback.
  • Troubleshoot complex issues with service activation and operation to ensure seamless customer workflows.
  • Provide expert product knowledge and quotes to help customers maximize their positioning solutions.
  • Maintain and update client accounts to ensure a high standard of accuracy across our internal systems.

Requirements

  • Multilingual Expertise: You are fluent in Portuguese and English (required).
  • Communication Pro: You have a warm, approachable manner and a proven talent for building customer relationships.
  • Technical Aptitude: You possess a working knowledge of word processing and spreadsheet tools with an interest in technical troubleshooting.
  • Bonus Points For: Fluency in Spanish.
  • Previous experience in a customer service position or a Bachelor’s degree.
  • Prior technical support expertise.
Benefits
  • Some overtime/weekend work required during peak season (March-June; September-December)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingword processingspreadsheet tools
Soft Skills
communicationcustomer relationship buildingapproachability
Certifications
Bachelor's degree