Trilogy Federal

Customer Support Specialist

Trilogy Federal

part-time

Posted on:

Origin:  • 🇺🇸 United States • Virginia

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Salary

💰 $20 per hour

Job Level

Mid-LevelSenior

About the role

  • Trilogy Federal is looking for part-time Customer Support Specialists to support an important six-month project that assesses customer satisfaction with the burial and memorial benefits offered by the National Cemetery Administration (NCA). Trilogy will administer a suite of four customer satisfaction surveys, sent to next of kin, which helps NCA assess its compliance with its mission to ensure a dignified final resting place for those who are eligible for VA burial and memorial benefits. The feedback from respondents serves to improve NCA policy, planning, and operational efforts as it relates to the quality of the services provided to Veterans and their families. We are looking for skilled candidates to work 100% remotely with backgrounds in call center support, customer service, administrative assistance, and more. The main functions of the Customer Support Specialist will be to respond to next of kin questions about the surveys (via phone calls and email) and ensure high survey response rates. Training will be provided.

Requirements

  • High School Diploma or Equivalent. At least 4 years of professional office-based work. The ability to work a 4-hour shift daily for approximately 6.5 months. Current available shifts include: Monday-Friday from 9am-1pm ET and Monday-Friday from 1pm-5pm ET Excellent verbal and written communication skills: the ability to speak effectively and warmly to Veterans from a variety of backgrounds. The ability to obtain a Public Trust clearance.