TridentCare

Internal Operations Coordinator

TridentCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $16 per hour

About the role

  • Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor
  • Notifying area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility.
  • Taking client calls and handling account issues when applicable.
  • Continuously observes queue activity to ensure all available agents are signed in and ready to take a call.
  • Assists in conducting monitoring, coaching and development sessions providing both positive and constructive feedback.
  • Monitors agents and provide training when appropriate.
  • Monitors the CarrolltonSupervisorDesk email account.
  • Sends updated Attendance notifications to the leadership team.
  • Monitors the On-Call Supervisor phone as needed.
  • Maintains discipline and order in the work environment.
  • Solicits other departments for assistance with incoming calls when volume or hold times are high.

Requirements

  • High School or better.
  • Medical Terminology Some Knowledge
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
coachingmonitoringfeedbackcommunicationproblem-solvingdisciplineteamworkclient handlingtraining