TridentCare

Customer Service Representative

TridentCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $15 per hour

About the role

  • This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner.
  • The CSR will process all customer orders in accordance with the established company standards and procedures.
  • As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience.
  • Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position.
  • This includes incoming and outgoing calls.
  • Provide prompt, accurate and courteous responses to customers
  • Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
  • Answer incoming customer service orders as soon as possible
  • Display active listening and superior customer service skills for both external & internal customers.
  • Document activity to the DDF system
  • Consistently check appropriate DDF screen for report results to call back to customer
  • Display the ability to enter orders manually via our fax process
  • Display the ability to operate the phone system effectively
  • Adhere to work schedule
  • Other duties as assigned

Requirements

  • Ability to work independently and as a team
  • Must demonstrate the ability to perform the different tasks they have been trained for in the call center.
  • The retention of this knowledge is a critical part of cross training the call center personnel
  • Computer knowledge
  • Strong customer service skills
  • Solid communication skills (including verbal, written and listening skills)
  • Solid problem solving and decision making abilities
  • Good organizational skills
  • Execute and prioritize multiple tasks
  • Professional
  • Ability to type 35 – 40 words per minute
  • Flexible and adaptable to change
  • Medical terminology / experience preferred but not required
  • A minimum of a High school Diploma or equivalent required
  • Must have high speed internet for Remote work
Benefits
  • Two weeks of vacation time
  • Health Insurance after 30 days!
  • Sick time
  • 8 paid holidays
  • Same day pay available
  • Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Company paid life insurance
  • 401(k)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer order processingproblem solvingtyping (35-40 words per minute)document activitymanual order entry
Soft Skills
active listeningcustomer servicecommunicationorganizational skillsflexibilityadaptabilityindependenceteamworkdecision makingtask prioritization
Certifications
High school diploma or equivalent