TriCore Reference Laboratories

Account Executive

• Deliver expertise in consultative laboratory selling to new and existing TriCore customers within an assigned territory.
• Develop exceptional new and existing relationships within new and assigned accounts to promote TriCore interests and drive sales goals.
• Maintain and grow current accounts through Strategic Business Calls and consultative dialog based on the client organizations strategy and critical success factors.
• Develop value-based relationships within healthcare organizations to drive sales growth goals within the territory.
• Grow healthcare accounts to meet or exceed sales objectives of the organization.
• Organize and coordinate timely responses to fulfill Requests for Proposals within the designated territory to capture or grow accounts.
• Prepare and submit proposals for new accounts as necessary and consistent with pricing policy and review procedure.
• Periodically review and manage Laboratory Service Agreement contracts for accounts within designated territory.
• Work with laboratory supervisors and departments to solve problems, set up new clients and handle special requests.
• Utilize expertise gained from laboratory departments Subject Matter Experts and Medical Directors to increase knowledge for client consultation and meeting sales objectives.
• Provide training to clients for onboarding, retention, problem resolution, and client service needs.
• Assist and guide Communications in developing appropriate marketing tools when assigned.
• Effectively plan, organize and execute sales approach for territory.
• Develop effective sales techniques and tactics including Strategic Business Calls and other Phase 3 tactics.
• Maintain effective call cycle and client records in the Client Relationship Manager, SalesForce.
• Maintain high standards of technical knowledge of new and existing tests offered by TriCore and its partnered laboratories.
• Maintain high standards of understanding and knowledge of medical specialties and the illness characteristics of their patient populations.
• Maintain high standards of national trends in governmental and private insurance guidelines and regulations including Prior Authorization and Medical Necessity requirements.
• Submit weekly and monthly reports including but not limited to expense reports as deemed necessary by management.
• Create and generate reports of pipeline and status of leads utilizing the Client Relationship Manager, SalesForce.
• Provide training to new and existing customers on TriCore IT products and testing services.

Account Manager

• Service and monitor customer accounts with a high degree of professionalism.
• Retain client accounts and prospect for new business within assigned territory.
• Build and maintain internal and external client relationships.
• Coordinate communication within all departments of TriCore as it relates to servicing customers.
• Provide ongoing service and problem solving to customer base.
• Promote and maintain a positive image of the laboratory within the community.
• Provide customer training as needed.
• Requires travel.
• Establish, build, monitor and retain relationships with our customers.
• Monitor and assist in ensuring customer accounts are appropriately built.
• Support customer related client billing initiatives to ensure they are correct and current.
• Document and resolve customer issues, assist with new client account monitoring and monitor, identify, and resolve all service issues.
• Meet and communicate with all assigned customers according to the assigned monthly call cycle. Provide all necessary support to retain and grow existing clients. Grow healthcare accounts to meet or exceed sales objectives of the organization.
• Prepare and submit proposals for new accounts as necessary and consistent with pricing policy and review procedure.
• Manage requirements within and including the Laboratory Service Agreement contracts.
• Use a high degree of independent judgment when solving problems and assisting customers.
• Establish, build and retain relationships with customers and TriCore Leadership.
• Address customers concerns with the goal of increasing satisfaction.
• Provide training to customers on problem trends, in completing requisitions, contacting TriCore reading reports and invoices, connectivity solutions, and courier services for sponsor clients.
• If appropriate, provide training and consulting services to clients on OSHA or phlebotomy.
• Attend, participate, and/or facilitate meetings as requested by TriCore.
• Assist in developing appropriate marketing tools, as needed.
• Install and troubleshoot TriCore Portal, TriCore Direct and printers. Assist with delivery of supplies, requisition forms, courier services, and customer training.
• Ensure all appropriate personnel are notified of system modifications and that those changes are documented. Follow up on changes to ensure user needs are being met.
• Analyze and assist internal and external clients with the implementation and installation of outreach connectivity. Analyzes client workflow processes and procedures to recommend appropriate Outreach solution.
• Identify and communicate system or operation problems in assigned application IT or customer hospital IT.
• Coordinate solutions hardware and peripheral equipment issues for customers.
• Support installs of connectivity by coordinating schedule with both client and Outreach Applications Analysts.
• Maintain expertise in relevant computer systems such as Antrim, Rhodes, Sunquest, PowerPath, Sales Force, Epic, Cerner and Liberty.
• Check client centrifuges according to procedure. Complete appropriate paperwork for current and new accounts: physician acknowledgements, printer installation, special pricing, connectivity, etc.
• Disseminate information to customers and employees as appropriate.
• Maintain and record in Sales Force.
• Maintain high standards of technical knowledge of testing, testing changes and M.D. Specialties.
• Submit weekly and monthly mandatory reports as deemed necessary by management.
• Provide feedback to Marketing and Tech Support, TriCore Operations in developing effective and professional sales and training materials for capabilities and services.