Director, Strategic and Solex Customer Growth Account Management
Tricentis
full-time
Posted on:
Location Type: Office
Location: Charlotte • North Carolina • Texas • United States
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Job Level
About the role
- Lead the strategy, execution and performance of the Account Management organization
- Drive full-year account planning, continuous license adoption, proactive issue identification and resolution
- Own the strategy and execution for all global Solex Accounts
- Establish and operationalize time-to-value milestones and success insights with customers
- Own the retention and renewal strategy across the portfolio
- Ensure close alignment with Sales to identify upsell, cross-sell, and platform expansion opportunities
- Own key performance indicators including Net Revenue Retention (NRR), renewal performance, expansion pipeline, and forecasting accuracy
Requirements
- 8+ years of people management experience
- 10+ years of progressive experience in managing complex B2B software customers
- Experience driving renewals, customer retention, and value realization through a structured post-sales process
- A background in Sales is highly desirable and/or experience partnering closely with Sales
- Experience building, nurturing and guiding teams on strategic thinking and approach to customer account management
- Excellent communication skills: Exceptional verbal and written communication skills, with demonstrable ability to build relationships with customers
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
account planninglicense adoptionissue identificationperformance metricsNet Revenue Retentionrenewal performanceexpansion pipelineforecasting accuracypost-sales processB2B software management
Soft Skills
people managementstrategic thinkingcustomer relationship buildingcommunication skillsteam nurturingguidancecollaborationproblem-solvingleadershipcustomer retention