Tricentis

Senior Manager, Customer Growth – Account Management

Tricentis

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Job Level

Senior

About the role

  • Lead & Coach High-Impact CGAM Teams
  • Manage and develop Strategic CGAMs responsible for Tricentis’ most complex and high-value accounts
  • Manage and develop Solex CGAMs supporting customers who purchased through the SAP Solex partnership
  • Coach CGAMs on: Navigating tough customer conversations, Driving clarity when value is not being realized, Multi-threading effectively across executive, technical, and operational stakeholders
  • Build a culture of ownership, preparation, and accountability
  • Drive Usage, Value Realization, and Customer Health
  • Ensure teams clearly understand: Whether customers are actively using Tricentis products, Whether customers are realizing measurable value
  • Hold CGAMs accountable to customer journey milestones and early intervention when risk emerges
  • Leverage customer health signals and AI-driven insights to proactively manage risk and opportunity
  • Operational Excellence & Forecasting Precision
  • Ensure disciplined execution across: Renewal management, Expansion identification, Accurate, timely forecasting
  • Eliminate late-cycle surprises by reinforcing strong inspection habits, deal hygiene, and proactive planning
  • Reduce administrative burden on CGAMs by reinforcing scalable processes and clear priorities
  • Clarity Across Post-Sales Roles & Partnerships
  • Reinforce clear roles and responsibilities across CGAM, Sales, CGSA, Support, and Partners
  • Act as a key liaison for the SAP Solex partnership, ensuring alignment on expectations, execution, and customer outcomes
  • Partner cross-functionally to remove friction and improve the customer experience
  • Enable Growth, Not Just Retention
  • Ensure growth is a deliberate motion, not an afterthought
  • Coach CGAMs to identify, position, and execute on expansion opportunities aligned to customer outcomes
  • Reinforce strong product, industry, and competitive knowledge to support differentiated value conversations

Requirements

  • Bachelor's or Associate's Degree and 8+ years of experience in Sales or CX and 3+ years in management
  • Proven experience leading Customer Success, Account Management, or Customer Growth teams in enterprise SaaS
  • Strong organizational skills with exceptional attention to detail
  • Demonstrated ability to coach teams through complex renewals and difficult customer conversations
  • Experience managing or partnering in channel / alliance-based motions (Solex, SAP, or similar preferred)
  • Comfort operating in ambiguity while building structure and repeatability
  • Strong cross-functional leadership and communication skills
Benefits
  • Market competitive salary + success-oriented commission / bonus
  • Supportive and engaged leadership team.
  • Career path, professional and personal development.
  • 401(k) plan, full benefits package available.
  • Company-paid Disability and Life Insurance.
  • Hybrid work environment.
  • Personal and professional development.
  • And more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementCustomer GrowthRenewal managementForecastingRisk managementValue realizationExpansion identificationAI-driven insightsSaaS
Soft skills
LeadershipCoachingOrganizational skillsAttention to detailCommunicationCross-functional collaborationProblem-solvingAccountabilityAdaptabilityCustomer experience improvement
Certifications
Bachelor's DegreeAssociate's Degree