TreviPay

Accounts Receivable Specialist II

TreviPay

full-time

Posted on:

Location Type: Hybrid

Location: Overland Park • Kansas • United States

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Job Level

Junior

About the role

  • Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts
  • Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders
  • Answer incoming phone calls, make outbound calls, and successfully respond to customer inquiries
  • Meet/exceed departmental KPI's (past-due rate, 60+%)
  • Demonstrate the ability to meet/exceed both quality and productivity performance expectations
  • Respond to customer/client inquiries in an accurate and timely manner
  • Respond to requests for information, such as payment history and open invoice requests, and navigate core systems as needed
  • Demonstrate the ability to solve for root cause, helping to set customers up for future success
  • Manage relationships with large, strategically significant customers requiring frequent contact and a strong partnership
  • Demonstrate proficiency in solving complex problems by both identifying root cause and independently taking steps to resolve the issue and prevent future occurrences
  • Perform adhoc account reconciliations to help determine if payment application or large-scale reconciliation is necessary
  • Provide customers/clients with guidance on how to streamline their processes for operational efficiency
  • Facilitate/lead conference calls with stakeholders as needed
  • Participate in projects designed to improve organization processes or improve efficiencies
  • Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures
  • Available to pivot to both other programs, teams, and markets as needed

Requirements

  • 1-3 years of experience preferred
  • Ability to multi-task and make routine decisions
  • Ability to work quickly and accurately simultaneously
  • Ability to meet deadlines
  • Customer-centric focus and professional demeanor
  • Strong communication skills including writing, speaking and active listening
  • Positive attendance, dependability, and reliability
  • Proven ability to assess, prioritize, and balance daily workload
  • Attention to detail
  • Listens with empathy
  • Good problem-solving and critical-thinking skills
  • Good analytical skills
  • Proficient in Microsoft Office Suite, with strong skills in Excel and Word
  • High School/ College/ Bachelor Degree preferred
Benefits
  • Competitive salary
  • Paid parental leave
  • Generous paid time off
  • Medical, dental, vision, FSA, Life/AD&D, long and short term disability
  • 401K matching
  • Employee referral program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account reconciliationproblem-solvinganalytical skillscustomer serviceB2B collectionsKPI managementprocess improvementroot cause analysisoperational efficiencymulti-tasking
Soft Skills
communication skillsactive listeningattention to detaildependabilityreliabilitycustomer-centric focusempathytime managementcritical thinkingprofessional demeanor