Client Accounts Receivable Specialist
TreviPay
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇷 Costa Rica
Visit company websiteJob Level
Junior
About the role
- Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts
- Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders
- Respond promptly and accurately to client inquiries, including payment history and invoice requests, while navigating core systems effectively
- Maintain past-due rate below departmental threshold and consistently achieve productivity targets
- Demonstrate the ability to meet/exceed both quality and productivity performance expectations
- Demonstrate the ability to solve for root cause, helping to set customers up for future success
Requirements
- Ability to multi-task and make routine decisions
- Ability to work quickly and accurately simultaneously
- Ability to meet deadlines
- Customer-centric focus and professional demeanor
- Strong communication skills including writing, speaking and active listening
- Positive attendance, dependability, and reliability
- Proven ability to assess, prioritize, and balance daily workload
- Proficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel
- Attention to detail
- Listens with empathy
- 0-1 years of relatable experience preferred
- Education (High School Diploma, Associate, Bachelors, Masters)
- Depending upon the region or the client requirements relevant language support might be required
Benefits
- Work in a friendly and caring company where teamwork is key
- Work with skilled people that are invested in your success and growth
- Remote working is the new normal with flexible work options and paid holidays
- Competitive salary with a comprehensive benefits package starting day one
- Work in a fun environment that promotes creative thinking and a positive attitude
- Career development opportunities
- An open-door policy which means your voice will always be heard
- A robust Employee Referral program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B collectionscustomer experiencepayment history managementinvoice processingmulti-taskingattention to detailWindows applicationsExcelWordSOP execution
Soft skills
strong communicationactive listeningcustomer-centric focusprofessional demeanordependabilityreliabilityproblem-solvingtime managementempathyproductivity
Certifications
High School DiplomaAssociate DegreeBachelor's DegreeMaster's Degree