Trenching and Excavation Safety Taskforce (TEST)

Customer Service Representative – Omnichannel

Trenching and Excavation Safety Taskforce (TEST)

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Respond to inbound customer calls, emails, and messages in a polite, friendly, and professional manner.
  • Provide accurate, valid, and complete information to customers.
  • Resolve customer issues and complaints efficiently and professionally.
  • Identify and assess customers' needs to achieve satisfaction.
  • Troubleshoot and resolve customer issues by providing appropriate solutions.
  • Escalate unresolved issues to higher-level support when necessary.
  • Maintain clear, concise, and courteous communication with customers.
  • Document all interactions and maintain accurate records of customer issues and resolutions.
  • Provide timely and effective follow-ups to ensure customer satisfaction.
  • Stay updated on product knowledge, company policies, and procedures.
  • Utilize available resources and tools to provide accurate information to customers.
  • Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores.
  • Continuously strive to improve efficiency and effectiveness in handling customer inquiries.
  • Work collaboratively with team members and other departments to resolve customer issues.

Requirements

  • Excellent verbal and written communication skills.
  • High school diploma or equivalent; a college degree is a plus.
  • Previous experience in customer service handling voice, chat & email, preferably in a BPO or call center environment.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Ability to multitask and manage time effectively.
  • Good interpersonal skills and a customer-focused attitude.
  • Proficiency in using chat and email platforms, as well as CRM software.
  • Strong problem-solving skills and attention to detail.
Benefits
  • Must be able to work from home with a secure, distraction-free environment (Temporary)
  • Requires fast internet speed at home
  • Open to working on a shifting schedule, including holidays and weekends.
  • Able to start immediately

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceproblem-solvingmultitaskingtime managementattention to detail
Soft skills
verbal communicationwritten communicationinterpersonal skillscustomer-focused attitudeprofessionalism