Trenching and Excavation Safety Taskforce (TEST)

Customer Support

• Respond to inbound customer calls, emails, and messages in a polite, friendly, and professional manner.
• Provide accurate, valid, and complete information to customers.
• Resolve customer issues and complaints efficiently and professionally.
• Identify and assess customers' needs to achieve satisfaction.
• Troubleshoot and resolve customer issues by providing appropriate solutions.
• Escalate unresolved issues to higher-level support when necessary.
• Maintain clear, concise, and courteous communication with customers.
• Document all interactions and maintain accurate records of customer issues and resolutions.
• Provide timely and effective follow-ups to ensure customer satisfaction.
• Stay updated on product knowledge, company policies, and procedures.
• Utilize available resources and tools to provide accurate information to customers.
• Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores.
• Continuously strive to improve efficiency and effectiveness in handling customer inquiries.
• Work collaboratively with team members and other departments to resolve customer issues.

Customer Service Representative – Omnichannel

• Handle inbound and outbound calls while supporting patient access through scheduling, documentation, and coordination of care-related communications
• Communicate with providers via phone, email, or through secure messaging within the clinical portal
• Relay information between provider and patient, such as medication requests or requests for specialty services
• Serve as a liaison between patients and clinical teams, ensuring timely and accurate appointment scheduling, referral coordination, and overall service delivery

Customer Service Representative – Omnichannel

Patient Support Representative