Trenching and Excavation Safety Taskforce (TEST)

Customer Support

• Respond to inbound customer calls, emails, and messages
• Provide accurate, valid, and complete information to customers
• Resolve customer issues and complaints efficiently and professionally
• Identify and assess customer needs to achieve satisfaction
• Troubleshoot issues and provide appropriate solutions
• Escalate unresolved issues to higher-level support when necessary
• Maintain clear, concise, and courteous customer communication
• Document interactions and maintain accurate records of issues and resolutions
• Provide timely and effective follow-ups
• Stay updated on product knowledge, company policies, and procedures
• Use available resources and tools to provide accurate customer information
• Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores
• Continuously improve efficiency and effectiveness in handling inquiries
• Collaborate with team members and other departments to resolve customer issues

Customer Service Representative – Voice