Customer Service Representative – Voice

Trenching and Excavation Safety Taskforce (TEST)

Customer Service Representative handling calls, emails, orders, and issue resolution for CEF Solutions’ multinational BPO clients. Supporting customer satisfaction through troubleshooting, documentation, and follow-ups.

Posted 8/13/2026full-timeManila • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and maintaining customer satisfaction. Proficient in using CRM software and managing inquiries efficiently in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsProblem-Solving SkillsCRM Software ProficiencyTyping Speed Of At Least 35 WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Issue ResolutionDocumentation Of InteractionsMultitaskingAttention To DetailProduct KnowledgeResponse Time ManagementResolution Time ManagementCustomer Satisfaction ScoresFollow-Up ProceduresGrammar And Spelling Proficiency

Soft Skills

Interpersonal SkillsCustomer-Focused AttitudeTime Management

Tools & Technologies

Chat PlatformsEmail PlatformsCRM Software

Industry Keywords

BPOCall Center EnvironmentHome Working Environment

About the role

Key responsibilities & impact

Respond to inbound customer calls, emails, and messages
Provide accurate, valid, and complete information to customers
Resolve customer issues and complaints efficiently and professionally
Identify and assess customer needs to achieve satisfaction
Troubleshoot issues and provide appropriate solutions
Escalate unresolved issues to higher-level support when necessary
Maintain clear, concise, and courteous customer communication
Document interactions and maintain accurate records of issues and resolutions
Provide timely and effective follow-ups
Stay updated on product knowledge, company policies, and procedures
Use available resources and tools to provide accurate customer information
Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores
Continuously improve efficiency and effectiveness in handling inquiries
Collaborate with team members and other departments to resolve customer issues

Requirements

What you’ll need

Excellent verbal and written communication skills
High school diploma or equivalent; a college degree is a plus
Previous customer service experience, preferably in a BPO or call center environment
Strong command of grammar and spelling
Ability to multitask and manage time effectively
Good interpersonal skills and a customer-focused attitude
Proficiency with chat and email platforms and CRM software
Strong problem-solving skills and attention to detail
Secure, distraction-free home working environment
Fast internet speed at home
Typing speed of at least 35 wpm with 90% accuracy
Willingness to work shifting schedules, including holidays and weekends
Able to start immediately
Must be open to working on-site in Mandaluyong or Ortigas if required

Benefits

Comp & perks

Work-from-home arrangement (currently; temporary)
Potential to work on-site in Mandaluyong or Ortigas based on business needs