Trella Health

Consultant

• Act as the primary point of contact for customers during onboarding, guiding them through each step and addressing any questions or challenges.
• Deliver a high-touch, "white glove" experience, setting a positive first impression and building a foundation for long-term customer satisfaction.
• Lead the end-to-end onboarding process for new customers, including implementation, workflow analysis, configuration, and training.
• Consult with customers on best practices and use cases to ensure Trella Health’s solutions are fully embedded into their daily workflows and business objectives.
• Develop and deliver role-based training sessions tailored to customer needs, including technical platform usage, process optimization, and change management strategies.
• Track and measure onboarding engagement, adoption, and usage metrics, proactively addressing any challenges and reinforcing best practices.
• Build and maintain strong, trusted relationships with customers, serving as their advocate and ensuring a smooth handoff to the Customer Success team.
• Continuously seek ways to improve onboarding processes, training content, and delivery methods to drive customer outcomes and satisfaction.

Onboarding Consultant

Data Engineer

• Drive vendor evaluation and adoption of critical data platform tools.
• Architect and lead the implementation of a production-grade, multi-tenant data lake handling PHI at scale.
• Lead cross-functional implementation of new data infrastructure.
• Establish and maintain SLAs for critical data processing and availability.
• Create operational accountability frameworks for entire data pipeline lifecycle.
• Maintain legacy pipelines and processing while helping provide pathways to replace older systems with new tooling.
• Guide architectural decisions such that they balance immediate needs with long-term goals of scalability, compliances, and enhanced capabilities.
• Provide mentorship to existing team members.

Onboarding Consultant

Principal Data Engineer