Treering

Customer Success Manager

• Build and maintain strong relationships with customers, acting as their main point of contact during the contract period.
• Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges.
• Assist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services.
• Collaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions.
• Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services.
• Communicate effectively with customers about product updates, new features, and best practices.
• Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period.
• Document and report on customer feedback, challenges, and successes to the leadership team.
• Proficiency with CRM software and customer support tools.

Customer Success Manager, Customer Relations

Machine Learning Engineer

• Maintain and optimize existing AI solutions, including APIs for photo analysis, scoring, and ranking
• Develop and enhance AI models and algorithms to improve automated product generation accuracy and efficiency
• Oversee and manage the suite of APIs used in AI solutions
• Utilize and manage AWS services (Rekognition, Lambda, SageMaker, Step Functions, SQS, OpenSearch, S3, RDS)
• Design, implement, and manage state machines for orchestrating AI processes
• Write and maintain Python code for AI models and API development
• Monitor AI system performance, troubleshoot issues, and implement solutions
• Collaborate with cross-functional teams to integrate AI solutions into the overall product workflow

Customer Success Manager, Customer Relations

AI/Machine Learning Engineer