Customer Success Manager, Customer Relations

Treering

Customer Success Manager managing relationships and ensuring satisfaction for Treering customers. Driving customer retention and growth through support and collaboration.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with customers, acting as their main point of contact during the contract period.
Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges.
Assist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services.
Collaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions.
Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services.
Communicate effectively with customers about product updates, new features, and best practices.
Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period.
Document and report on customer feedback, challenges, and successes to the leadership team.
Proficiency with CRM software and customer support tools.

Requirements

What you’ll need

2-3 years of experience in Customer Success, Account Management, or a related field.
Strong communication and relationship-building skills.
Ability to manage multiple customer accounts and prioritize tasks efficiently.
Problem-solving mindset with a proactive approach to addressing customer needs.
Experience working with software, SaaS, or tech-related companies is a plus.
Excellent teamwork and collaboration skills with the ability to work cross-functionally.
Flexibility and adaptability to work in a fast-paced, evolving environment.
Proficiency with CRM software and customer support tools.

Benefits

Comp & perks

Gain valuable experience working with a dynamic team in a fast-growing company.
Flexible remote work environment.
Opportunity to make a significant impact on customer satisfaction and retention.

ATS Keywords

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Soft Skills

communication skillsrelationship-building skillsproblem-solving mindsetteamworkcollaboration skillsflexibilityadaptability