Customer Service Expert
Treatwell
part-time
Posted on:
Location Type: Hybrid
Location: Amsterdam • Netherlands
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About the role
- Provide excellent customer service in every interaction
- Use tools such as Salesforce and Slack to track information and communicate effectively with your team
- Troubleshoot issues and facilitate constructive exchanges between our customers and partners
- Manage a high volume of customer requests with confidence and ease
- Beyond support duties, you will also have the opportunity to develop commercial skills by advising our partner salons and helping them grow their business
Requirements
- Excellent communication skills, both verbal and written, in French and English
- Knowledge of additional languages (Dutch, German) is a plus
- Detail-oriented while remaining efficient
- Well organized, able to plan your day effectively and meet your goals and targets
- Flexible availability Monday through Friday
- Positive attitude and a proactive approach to taking responsibility
Benefits
- 28 days of paid leave (based on a 40-hour work week), in addition to national public holidays
- Competitive monthly performance-based bonus
- €40 monthly voucher via our Alleo benefits platform — so you can treat yourself
- Mental health support through our partnership with OpenUp
- Option to participate in the Lease a Bike program starting from your second contract
- Participation in the pension plan with Bright Pensioen from your second contract
- One additional day off per year — the Treat Yourself Well Day — to recharge and take time for yourself 🌿
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
excellent communication skillsdetail-orientedwell organizedflexible availabilitypositive attitudeproactive approach