Customer Success Manager, Large Commercial, Italian Speaker
Udemy
Customer Success Manager – 9 month FTC
Treatwell
full-time
Posted on:
Location Type: Hybrid
Location: Dublin • 🇮🇪 Ireland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Onboard new salon partners and support them with any queries necessary to activate them on our marketplace
- Educate and coach salon owners and their teams on how to digitise their business, utilising the tools we provide them
- Understand our partner's needs and identify the most effective training tools to create sticky engagement, making sure our Salons understand the full benefit of adopting our technology
- Identify specific needs and pain points to eliminate the risk of unsuccessful partners, setting them up for success
- Closely collaborate with Inside Sales and Field Sales to ensure new deals go live promptly and smoothly
- Support existing partners that have completed their onboarding process with their queries, specifically working with our CX team on more complex cases or supporting the Retention team with recently retained partners
- A product expert - being able to confidently educate our salon partners on the best ways to use the software and generate revenue from our SaaS enabled marketplace
Requirements
- Patient and able to adapt your style to match the needs of our partners
- Persuasive and resilient, you’ll advocate the benefits of the online world, and find the best tools to create excitement and commitment in our partners
- You are comfortable with ambiguity, and like to deep dive into processes to find opportunities to improve ways of working
- You are able to translate partner's feedback into internal requests to improve our product and value proposition
- Strong communicator, able to build rapport with both partner and colleagues
- A team player, motivated by the success of the team as well as your individual performance
- Objective driven, with a proven track record of exceeding targets
- Problem solver with a proven commitment to seeing things through and achieving long-term results, demonstrated by longevity and success in previous roles
Benefits
- 28-days holiday, plus bank holidays
- Monthly €40 Treatwell vouchers so you can treat yourself too
- Mental health support through our partnership with Plumm
- Benefits platform offering cycle to work scheme, high street discounts and other perks
- Growth funds for you to develop and grow with your team
- A beneficial pension scheme and enhanced parental pay & leave policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSdigital business transformationtraining toolsonboarding processescustomer experience (CX)partner retention strategiesproduct educationrevenue generation
Soft skills
adaptabilitypersuasivenessresiliencecommunicationteam collaborationmotivationproblem solvingobjective driven