Customer Success Manager, Large Commercial, Italian Speaker
Udemy
full-time
Posted on:
Location Type: Hybrid
Location: Dublin • 🇮🇪 Ireland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage a book of approximately 60-70 large Commercial customers across the EMEA region
- Drive engagement, revenue retention, and expansion using high-touch and tech-touch strategies
- Renew customer contracts and partner with Sales to achieve expansion targets
- Build and maintain trusted advisor relationships at the executive level and consult on internal learning and development strategy
- Lead customer meetings across the full lifecycle: Kick off, Partnership Planning, Business Reviews, Renewals meetings, and ad hoc meetings
- Develop individual success plans for each customer to ensure Udemy Business adoption, expansion and loyalty
- Develop expertise about small to mid-sized customer use cases for Udemy Business
- Become an expert on the Udemy Business platform and content
- Be a voice of the customer and proactively communicate customer feedback to cross-functional teams
- Own the creation of internal and customer-facing processes, programs and materials to improve Customer Success quality and efficiency
Requirements
- Language fluency in Italian and English (French and/or Spanish preferred)
- 3+ years of B2B customer success, account management, consulting and/or sales experience
- Been accountable to a revenue goal
- Experience collaborating across teams
- Ability to build and nurture trusted relationships with decision-makers
- Superior project management, time management and organisational skills
- Outstanding verbal and written communication skills
- A data-driven approach and ability to adapt quickly and thrive in a fast-paced environment
Benefits
- Full access to Udemy courses
- Monthly UDay to invest in yourself
- Budget to spend on professional development
- Benefits that provide protection and care for you and your family (varies by region)
- Region-specific benefits pages for Australia, India, Ireland, Mexico, Turkiye, and the US
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B customer successaccount managementconsultingsales experienceproject managementdata-driven approach
Soft skills
relationship buildingcommunication skillsorganizational skillstime managementadaptability