Technical Account Manager

• Be the technical authority for Treasure Data platform capabilities, serving as the primary escalation point for complex technical challenges faced by customers and partners
• Guide technical solution design and architecture, providing expert guidance on data connectivity, ingestion patterns, and implementation approaches
• Lead technical deep-dives and knowledge transfer sessions to enable customers and partners on platform features, focusing on technical best practices and optimal implementation patterns
• Proactively monitor and optimize customer environments, identifying opportunities for technical enhancements and providing clear visibility into platform performance
• Create and maintain technical documentation, including solution architecture documents, implementation guides, and best practice recommendations
• Drive technical product adoption by assessing the feasibility of proposed solutions, advising on platform capabilities, and ensuring successful implementation of complex use cases
• Provide technical leadership in partner and customer implementations, coordinating with implementation teams to ensure architectural integrity and best practices are maintained
• Deliver regular technical status updates and recommendations, effectively communicating complex technical concepts to various stakeholders
• Stay current with the latest platform features and capabilities, providing technical guidance on new functionality and potential applications
• This is a hands-on role – be ready to jump in and use the product from day one.

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