Technical Account Manager
Pendo.io
Technical Account Manager
Treasure Data
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ETLSQL
About the role
- Be the technical authority for Treasure Data platform capabilities, serving as the primary escalation point for complex technical challenges faced by customers and partners
- Guide technical solution design and architecture, providing expert guidance on data connectivity, ingestion patterns, and implementation approaches
- Lead technical deep-dives and knowledge transfer sessions to enable customers and partners on platform features, focusing on technical best practices and optimal implementation patterns
- Proactively monitor and optimize customer environments, identifying opportunities for technical enhancements and providing clear visibility into platform performance
- Create and maintain technical documentation, including solution architecture documents, implementation guides, and best practice recommendations
- Drive technical product adoption by assessing the feasibility of proposed solutions, advising on platform capabilities, and ensuring successful implementation of complex use cases
- Provide technical leadership in partner and customer implementations, coordinating with implementation teams to ensure architectural integrity and best practices are maintained
- Deliver regular technical status updates and recommendations, effectively communicating complex technical concepts to various stakeholders
- Stay current with the latest platform features and capabilities, providing technical guidance on new functionality and potential applications
- This is a hands-on role – be ready to jump in and use the product from day one.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
- 5+ years of experience in technical consulting or solutions architecture
- Strong experience with:
- Data connectivity and ingestion architectures
- Solution architecture and system design
- Data engineering principles and practices
- Basic understanding of AdTech and MarTech ecosystems
- Advanced SQL knowledge and data modeling experience
- Experience with ETL/ELT processes and data pipeline design
- Strong technical documentation and communication skills
- Experience with Treasure Data or similar CDP platforms
- Advanced knowledge of marketing technology and advertising technology landscapes
- Expertise in one or more specialty areas: Advanced data modeling, Machine learning and AI applications, Real-time data processing, Privacy and compliance architecture
- Background in partner or customer-facing technical roles
- Experience with agile development methodologies
Benefits
- Competitive compensation packages
- Salary Sacrifice pension plan with 7% employer match
- Supplemental medical and dental cover offered & 5X annual salary for life cover provided
- Restricted Stock Units (RSU)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data connectivityingestion architecturessolution architecturesystem designdata engineeringSQLdata modelingETLELTdata pipeline design
Soft skills
technical documentationcommunicationtechnical leadershipproblem-solvingstakeholder management
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Engineering
