Treant

Bilingual Customer Service Representative, Spanish – English

Treant

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide customer support to tenants and prospective renters via phone, email, and messaging platforms
  • Communicate fluently in both Spanish and English to assist a diverse tenant base
  • Respond to tenant inquiries regarding leases, rent payments, maintenance requests, and general property information
  • Coordinate and log maintenance requests and follow up to ensure timely resolution
  • Assist with scheduling property viewings or coordinating with leasing teams
  • Maintain accurate records of tenant interactions in the CRM or property management system
  • Escalate urgent tenant concerns to the appropriate property management staff
  • Support administrative tasks related to rental operations and tenant communication

Requirements

  • Fluent in both Spanish and English (written and spoken)
  • Experience in customer service, preferably in property management or rental properties
  • Strong communication and interpersonal skills
  • Ability to handle tenant concerns professionally and with empathy
  • Organized and detail-oriented with strong multitasking abilities
  • Comfortable using CRM systems, property management software, or ticketing systems
  • Ability to work independently in a remote environment
  • Nice to Have
  • Experience using property management platforms such as AppFolio, Buildium, Yardi, or similar systems
  • Previous experience supporting U.S. rental properties or property management companies
  • Basic understanding of leasing processes and tenant relations
Benefits
  • Opportunities for growth and advancement
  • Competitive compensation package, including HMO
  • Paid time off, including US holidays and vacation
  • Remote (Philippines-based)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproperty managementleasing processestenant relations
Soft Skills
communicationinterpersonal skillsempathyorganizationdetail-orientedmultitasking