Treant

IT Support Specialist

Treant

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • - Monitor and support network and infrastructure stability.
  • - Coordinate with Lanworks on firewall and server issues.
  • - Escalate complex incidents as needed.
  • - Support Domain Controller administration.
  • - Maintain File Server, Database Server, and Remote Desktop systems.
  • - Perform routine system monitoring and maintenance.
  • - Manage Microsoft 365 users, licenses, and SharePoint access.
  • - Coordinate licensing requests with IT Weapons Inc.
  • - Provide daily support for MedaPlus and Bos+.
  • - Troubleshoot C# and legacy Visual FoxPro components.
  • - Resolve production issues during business hours.
  • - Support telecom systems and office hardware.
  • - Coordinate printer and fax services with vendors.
  • - Provide user support for hardware, software, and internet issues.
  • - Escalate high-impact issues when necessary.
  • - Execute setup and removal of user accounts, devices, and access.
  • - Follow documented security procedures.

Requirements

  • - 2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.
  • - Strong experience in:
  • - Network and server administration
  • - Virtualized server environments
  • - Microsoft 365 administration
  • - Firewall and security support
  • - Coding and programming experience, including C#, with ability to troubleshoot production environments.
  • - Experience supporting legacy systems in live environments.
  • - Strong coordination experience working with external IT vendors.
  • - Fluent in spoken and written English with clear communication skills.
  • - Strong troubleshooting mindset with the ability to respond quickly to operational issues.
Benefits
  • - Opportunities for growth and advancement
  • - Competitive compensation package, including HMO
  • - Paid time off, including US holidays and vacation
  • - Full-time (40 hours per week)
  • - Remote (Philippines-based)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network administrationserver administrationMicrosoft 365 administrationfirewall supportC#Visual FoxProsystem monitoringtroubleshootingvirtualized server environmentsdatabase server management
Soft Skills
communicationtroubleshooting mindsetcoordinationuser supportescalation management