Travelex

Operations

• Own and manage the standard operating procedures for all retail store operations including airport, off-airport, and partner propositions
• Update & maintain the SOPs for Branded & Non-Branded network
• Conduct & lead monthly Partner Operational meetings, driving improvements and addressing challenges
• Coordinate, deliver & implement store builds and refurbishments in line with Partner & Travelex brand guidelines
• Manage store maintenance requests & 3rd Party service providers
• Ensure stores and sites are functioning, secure and compliant
• Work with Corporate FM to deliver UK wide support contracts delivering cost benefits
• Management & delivery of small change request pipeline for Branded, Non-branded and supply operations
• Support the Branded & Non branded businesses in closing FM and Operational audit actions
• Identify & deliver operational & supply chain efficiencies
• Support the business with analytical reporting & trading targets to enable Retail Management to make informed business decisions
• Manage & deliver effective communications across UK stores, and operations
• Manage UK Field Facilities Management, Ops support teams and Business Analyst
• Lead UK Geo Change agenda
• Utilise data to identify and support decision making for operational efficiencies
• General point of contact for day-to-day queries & escalation for operational challenges
• Manage the process of Archive documentation destruction
• Manage continuous process improvements identifying opportunities to remove or improve a process to simplify operations in the UK Geo
• Support implementation of new products and services
• Fosters an environment of 100% compliance for risk areas e.g., establishes a robust process for the management of KYC, stock limits agreed with risk & Retail function
• Support the change team with Operational changes that impact the front line and Operational Control delivery
• Lead by example operating “best practice”.
• Management and development of direct reports
• Document Risk acceptance processes where required to support change.

Senior Operations Manager