Travelex

Travel Advisor

• Welcome customers, build relationships, and deliver fantastic customer service
• Understand each customer's needs and assist with travel money requirements
• Apply training and provide expert advice on products and services
• Process foreign exchange transactions and online orders accurately
• Work in a fast-paced environment to ensure customers leave satisfied
• Collaborate with the team to drive performance and deliver excellence
• Follow company processes and maintain attention to detail

Dual Site Travel Money Advisor

Digital Marketing

• Lead the UK online marketing agenda, turning business priorities into an integrated strategy that drives acquisition, engagement, conversion and sustainable growth across Travelex.co.uk and the Travelex app.
• Set the direction for paid and organic activity across PPC, paid social, display, retargeting, SEO, CRM, affiliates, content and social media, ensuring plans are integrated and commercially focused.
• Lead the UK website’s mobile-first transformation, partnering with Product and Marketing to improve customer journeys, conversion and digital performance.
• Define the digital roadmap and promotional calendar, creating clear briefs and prioritising high-quality delivery across content, CRM, promotions and channels.
• Develop a customer-led content strategy across website, search, CRM and social, using insight, creativity and responsible AI to drive engagement and conversion.
• Own the UK SEO strategy, covering keyword research, technical SEO, content optimisation and organic growth.
• Lead paid search, SEO and specialist agencies, setting clear objectives and holding partners accountable for KPIs, service and commercial outcomes.
• Define and deliver a leading social media strategy that builds brand relevance, customer engagement and measurable growth.
• Own the affiliate platform and partner strategy, growing existing relationships and securing new partners to deliver profitable growth.
• Set the CRM strategy and annual contact plan across email and app, using insight, segmentation and testing to deliver relevant customer journeys.
• Own digital budgets, forecasting and cost control, directing investment to maximise ROI, CPA and ROAS.
• Support the commercial performance of Travelex.co.uk and the Travelex app, using data and customer insight to identify opportunities, manage risks and recommend action.
• Set measurement frameworks and deliver clear performance reporting, turning complex data into actionable recommendations for stakeholders and senior leaders.
• Partner with Pricing to develop effective promotions, securing Legal and Compliance approvals and meeting governance requirements.
• Build influential relationships across Product, eCommerce, Pricing, Commercial, Legal, Compliance, Marketing and external partners to align priorities and drive delivery.
• Track digital, e-commerce, customer and competitor trends, using a test-and-learn approach to evolve strategy and maintain competitive advantage.
• Provide visible digital leadership, setting high standards and fostering a collaborative, accountable and performance-focused culture.

Senior Digital Marketing Manager

Account Executive

• Representing our brand by promoting exciting travel money products
• Exceeding customer expectations
• Owning the Travelex store like it’s your own

Dual Site Travel Money Advisor

Senior Digital Marketing Manager

Sales Consultant