Assistant Vice President – Middle Market Field Operations
Travelers
full-time
Posted on:
Location Type: Hybrid
Location: Hartford • Colorado • Connecticut • United States
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Salary
💰 $153,700 - $253,700 per year
Job Level
About the role
- Partners with business areas and Business senior leaders to define and execute against our operations strategies.
- Accountable to direct the account management and services activities nationally for the Business.
- Effectively manage all operations and processes associated with policy service activities (i.e., support business from initial submission and quoting through new business and renewals policy issuance, endorsements and accounting for the policy life cycle).
- Implement and execute performance standards and monitoring of key success measures to achieve targeted business results and service level standards in line with business unit goals.
- Ensure priorities are responsive to marketing, new business, underwriting, servicing and retention decisions.
- Assure all related activities are delivered in a manner consistent with customer service, quality and expense management expectations.
- Lead the development and implementation of strategic and targeted operational initiatives.
- Develop and execute action plans to address missed goals or objectives.
- Coach, counsel, evaluate, and develop Operations Directors and Managers.
Requirements
- College degree in Business, Finance or Insurance.
- 4 or more years managing staff.
- Strong understanding of Property-Casualty products and services.
- Systems/Technical background.
- Excellent communication (written and verbal), management, leadership, interpersonal, problem solving, decision making and customer focus skills.
- Demonstrated ability to support or manage and implement project tasks/projects, set clear direction by defining goals and priorities.
- Demonstrated ability to work independently and in a team environment.
- Able to demonstrate thorough understanding of business and financial acumen and proactively makes recommendations.
- Expert presentation skills used to influence other leaders across the Business and Enterprise.
- 7 years experience in operations or related field (e.g., underwriting, sales).
- 4 years management experience.
Benefits
- Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
- If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
- You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
- In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Property-Casualty productsoperations managementpolicy service activitiesproject managementfinancial acumen
Soft Skills
communicationleadershipinterpersonal skillsproblem solvingdecision makingcustomer focuscoachingevaluatingdeveloping staff
Certifications
College degree in BusinessCollege degree in FinanceCollege degree in Insurance