Event Support Representative
Travel + Leisure Co.
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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About the role
- Confirm arrival dates of vacation reservations for guests.
- Provide customer service to owners booked for events.
- Support Event Planning and Sales teams in finalizing guest lists for Party Weekends events.
- Make outbound calls to guests to confirm arrival dates.
- Maintain a high level of production pace while providing excellent customer service.
- Update account information and guest lists.
- Process requests to cancel or reschedule dates.
- Answer questions about event details such as itineraries, accommodations, and tickets.
- Handle customer escalations.
- Communicate updates and changes to business operations and planning teams.
Requirements
- Must have a minimum High School Diploma or GED, College Degree is preferred.
- Successful completing of onboarding training.
- All associates are responsible for ensuring that they remain up to date on all required courses.
- Participate in coaching sessions.
- Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs.
- Attend meetings as required.
- Must have the ability to be persuasive and informative with excellent problem solving and strong customer service skills.
- Must be detail oriented.
- Exceptional listener with excellent communication skills, both verbal and written.
- Must have the ability to deescalate customer situations and sway decisions.
- Must possess a positive, outgoing, professional demeanor, be self-motivated, detailed oriented and able to work independently.
- Must demonstrate solid judgment and firm decisions, vast product knowledge, marketing systems knowledge in addition to excellent problem-solving skills.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceevent planningproblem solvingdetail orientedcommunication skillspersuasiondeescalationaccount managementflexible schedulingproduct knowledge
Soft Skills
excellent listenerstrong customer serviceself-motivatedprofessional demeanorindependent worksolid judgmentfirm decision makingoutgoing personalitycoaching participationadaptability
Certifications
High School DiplomaGEDCollege Degree