Travel + Leisure Co.

Customer Service Collector

Travel + Leisure Co.

full-time

Posted on:

Location Type: Hybrid

Location: Orlando • Florida • 🇺🇸 United States

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Job Level

Junior

About the role

  • Use an effective soft collections approach to our calls
  • Influence customers to a win-win resolution by contacting debtors by telephone
  • Negotiate and collect past due monies
  • Negotiate payment plans
  • Analyze situations to determine the best course of action
  • Follow business practices, policies and State and Federal Laws
  • Remain focused in a goal-oriented atmosphere
  • Present a professional and friendly demeanor
  • Maintain excellent telephone and communication skills
  • Work independently

Requirements

  • You graduated high school or have your G.E.D
  • You have at least 1 year of experience with Microsoft Office
  • You have at least 1 year contact center experience
  • Successfully provided the recruiter with the Internet and home requirements below
  • Dedicated high speed internet connection (DSL or Cable only)
  • Minimum of 100 Mbps – Download
  • Minimum of 6 Mbps – Upload
  • <100 ms Latency/Jitter/Ping
  • High Speed Modem: Contain at least 1 Local Area Network (LAN) Fast Ethernet port
  • Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)
  • Office: Must be a dedicated & private room away from general living space
  • Free from noise and distractions
  • Suitable office furniture
Benefits
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Parental leave
  • Paid time off
  • Holidays
  • 401k with employer match
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft Officecollectionsnegotiationpayment planssituation analysis
Soft skills
communication skillsgoal-orientedprofessional demeanorindependenceinfluence
Certifications
high school diplomaG.E.D