Travel Chapter

Account Manager

• Driving bookings and revenue
• Ensuring every property is presented in its best possible light across our website and relevant brands, while remaining a true and fair representation
• Writing and regularly reviewing property descriptions to appeal to each property’s target audience
• Selecting and ordering high-quality images that showcase the holiday experience and standout features
• Highlighting desirable features such as hot tubs, fireplaces and BBQ huts
• Setting and managing pricing strategies that balance occupancy and revenue
• Analysing booking performance, internal data and competitor pricing to identify opportunities to optimise performance
• Maintaining and improving portfolio quality
• Advising homeowners on property upgrades and improvements, from décor refreshes to larger investments
• Recommending features that increase demand and guest satisfaction
• Identifying and removing barriers to bookings, such as restrictive booking conditions or conflicting external listings
• Reviewing Property Quality Scores and making clear, practical recommendations
• Identifying properties that no longer meet quality standards and supporting appropriate next steps
• Acting as a trusted advisor to homeowners, confidently discussing performance, feedback and complaints
• Proactively identifying potential issues through reviews and guest insight
• Maintaining regular contact through calls, visits and contact days
• Resolving challenges independently wherever possible, without escalation
• Supporting and attending owner events where relevant
• Partnering with the New Business team to support smooth onboarding and integration of new owners
• Working closely with Managed Services teams to support owners using additional services
• Reviewing contractual terms and additional revenue streams to improve commercial outcomes
• Encouraging owner advocacy and recommendations
• Keeping up to date with relevant industry legislation and guidance

Homeowner Account Manager

Business Intelligence Analyst

• Deliver high quality reporting, data models and insights
• Act as a key link between business stakeholders and the wider data function
• Support our transition into Microsoft Fabric
• Design, develop and maintain scalable Power BI and Fabric data models
• Use strong SQL to combine datasets from Snowflake and other sources
• Rebuild and restructure existing models
• Ensure compliance with data governance policies and the evolving Fabric architecture
• Create compelling dashboards and visualisations
• Develop self-serve reporting assets
• Create documentation for models, dashboards and visualisation standards
• Deliver training and guidance to Power BI Super Users and stakeholders
• Identify opportunities to improve reporting processes, architecture and insight generation

Senior Reporting Analyst

Director

• Owning and delivering Travel Chapter’s data and AI strategy, aligned to our growth plans
• Positioning data and AI as strategic enablers across the organisation, influencing decisions at senior and board level
• Identifying and delivering high-impact AI opportunities across customer experience, pricing, operations and internal productivity
• Moving the business from reactive reporting to proactive, predictive and increasingly automated decision making
• Bringing together Data Science & Insights and Data Engineering & Platform under a single, value-driven roadmap
• Acting as a trusted partner to the Senior Leadership Team, translating complex data opportunities into clear commercial outcomes
• Building strong relationships across Commercial, Marketing, Product, Technology, Finance and Operations
• Establishing clear data governance, ownership and reporting standards to ensure trust, consistency and scalability
• Shaping and evolving our data platform to support advanced analytics and AI capability
• Driving high-quality delivery across reporting, insights and data science, with a clear focus on measurable impact
• Building, leading and developing a high-performing Data & Insights function

Homeowner Account Manager

Senior Reporting Analyst

Director of Data and Insights