Traqq

Technical Recruiter

• Build and execute sourcing strategies that attract top-tier technical and GTM talent
• Push hiring teams toward clarity, rigor, and bar protection
• Close high-leverage candidates with honest, founder-aligned storytelling
• Use business fluency (our customers, economics, and product roadmap) to guide hiring priorities
• Drive structured, signal-dense interviewing with tight calibration loops
• Experiment with AI-native tools to improve speed and pipeline quality
• Use data to assess funnels, diagnose bottlenecks, and improve hiring performance
• Navigate ambiguity with resilience, ownership, and good judgment
• Know when to escalate, when to collaborate, and when to run independently

Senior Technical Recruiter

Customer Success Manager

• Own client activation and onboarding
• Manage ongoing customer relationships
• Be directly responsible for Gross and Net Revenue Retention (GRR & NRR)
• Build and maintain strong, trust-based relationships
• Deliver key account insights
• Develop scalable processes and playbooks
• Use data to drive action
• Educate and enable customers
• Collaborate cross-functionally with Product, Support, and Engineering teams
• Continuously experiment and iterate

Customer Support

• Respond to customer inquiries through email and live chat (Intercom)
• Troubleshoot and explain solutions clearly and patiently
• Escalate complex issues and ensure timely follow-up
• Spot recurring problems and suggest documentation or process improvements
• Collaborate with a global support team across multiple time zones

Customer Support Representative – Tier 1

Sales Development Rep

• Prospect & Qualify: Research, identify, and connect with potential customers via email, phone, and social media.
• Generate Qualified Pipeline: Drive awareness and interest in our product/service through creative and personalized outbound outreach campaigns.
• Experiment & Iterate: Test messaging, outreach strategies, and tools to optimize lead generation efforts.
• Collaborate: Partner closely with the VP Sales to refine messaging and target audiences.
• Moving Leads: When you’ve qualified a prospect, you’ll schedule the next steps with a sales representative. You’ll ensure that leads are handed off smoothly, working closely with the sales team to provide a seamless buying experience for the customer.
• Report & Analyze: Track key metrics (e.g., calls, emails, meetings booked) and provide feedback on what’s working and what’s not.

Founding Outbound SDR

Backend Engineer

• At Hubstaff, our mission is to empower people to have their most productive workday by providing workforce analytics and time tracking platform for remote teams.
• Senior Rails Back-End Developer role focusing on architecting, scaling, and optimizing back-end systems for the SaaS platform.
• Design, build, and maintain services and features using Ruby on Rails.
• Architect scalable systems that handle millions of records and high concurrency.
• Identify and resolve performance bottlenecks across database, application, and infrastructure.
• Implement background job processing (Sidekiq, Redis).
• Write automated tests (RSpec).
• Collaborate with the Engineering Manager and cross-functional teams to shape technical direction.
• Contribute to code reviews, documentation, and planning sessions.
• Ensure high reliability and scalability of core services.

Senior Backend Developer, Rails

• Hubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 95,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation.
• We’ve been a remote-first company for over a decade — long before it became a trend — and we continue to believe that distributed work represents one of the most significant shifts in the modern workplace. Our product-led approach and strong momentum position us to become an essential part of every remote company’s tech stack.
• And we’re just getting started.
• The Position: We’re expanding our outbound sales motion — and we’re looking for a Founding Sales Development Representative (SDR) to join us at the ground level.
• This is a rare opportunity to work directly with our VP of Sales to build Hubstaff’s outbound SDR playbook from scratch. Your outreach strategies, messaging ideas, and insights from the field will directly shape how we scale our sales engine.
• You’ll be on the front lines identifying and engaging our highest-fit prospects, generating pipeline for Account Executives, and setting the standard for outbound excellence at Hubstaff.
• What You’ll Do:
- Identify and target ICP accounts in our core industries (digital agencies, IT services, BPOs, field services).
- Run multi-channel outreach campaigns with personalized sequences (calls, emails, LinkedIn).
- Qualify prospects by uncovering goals, challenges, and buying triggers.
- Book high-quality meetings with decision-makers for AEs.
- Consistently hit — and exceed — targets for meetings, show rates, and pipeline creation.
- Contribute ideas and feedback to shape the outbound playbook.
- Use HubSpot CRM and Apollo to manage outreach and track performance.
- Collaborate directly with the VP of Sales for coaching, strategy, and continuous improvement.

Senior Technical Recruiter

Customer Success Manager

Customer Support Representative – Tier 1

Founding Outbound SDR

Senior Backend Developer, Rails

Founding Sales Development Representative, Outbound