Traqq

Customer Success Manager

• Own client activation and onboarding
• Manage ongoing customer relationships
• Be directly responsible for Gross and Net Revenue Retention (GRR & NRR)
• Build and maintain strong, trust-based relationships
• Deliver key account insights
• Develop scalable processes and playbooks
• Use data to drive action
• Educate and enable customers
• Collaborate cross-functionally with Product, Support, and Engineering teams
• Continuously experiment and iterate