Transurban

Collections

• Manage a combination of inbound and outbound customer calls, with calls averaging around 20 minutes per call, designed to support quality conversations and effective resolution
• Negotiate outstanding payments and deliver fair, compliant, outcome focused resolutions
• Review and assess customer accounts to identify risk, next actions, and appropriate outcomes
• Support customers experiencing financial hardship by identifying fair and sustainable solutions
• Collaborate closely with internal stakeholders, including Customer Service, Account Managers, and Credit leaders
• Manage relationships with external Debt Collection Agencies, including referrals, progress updates, and supporting performance reviews.
• Maintain strong compliance with credit policies, privacy obligations, legislative requirements, and risk‑minimisation practices.

Credit & Collections Officer

Financial Planning and Analysis

• Drive business improvement: Identify and shape commercial initiatives that improve revenue, reduce costs, and enhance our operational performance.
• Guide strategic investment: Provide insightful financial modelling and 'what-if' analysis to build compelling business cases for major projects and new initiatives.
• Deliver data-driven insights: Partner with business leaders to guide planning and forecasting, challenging assumptions to ensure we invest wisely and effectively.
• Influence key decisions: Act as a trusted advisor, using your financial acumen to track performance against strategic goals and influence positive change.
• Engage with and influence senior stakeholders.

Credit & Collections Officer

Finance Partner