Credit & Collections Officer

Transurban

Credit Officer at Transurban balancing customer support and credit risk management in contact centre. Ensuring sustainable financial outcomes while supporting customers experiencing financial hardship.

Posted 6/17/2026full-timeParramatta • 🇦🇺 AustraliaMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer account assessmentnegotiationrisk identificationfinancial hardship solutionscompliance managementdebt collectioncall center experienceattention to detaildata management

Soft Skills

strong communicationempathyadaptabilityresilienceprofessional engagementcollaborationopenness to feedbackproblem-solving

Tools & Technologies

Microsoft Office SuiteOutlookExcel

Industry Keywords

credit policiesprivacy obligationslegislative requirementsrisk-minimisation practicesfinancial servicescollections

About the role

Key responsibilities & impact

Manage a combination of inbound and outbound customer calls, with calls averaging around 20 minutes per call, designed to support quality conversations and effective resolution
Negotiate outstanding payments and deliver fair, compliant, outcome focused resolutions
Review and assess customer accounts to identify risk, next actions, and appropriate outcomes
Support customers experiencing financial hardship by identifying fair and sustainable solutions
Collaborate closely with internal stakeholders, including Customer Service, Account Managers, and Credit leaders
Manage relationships with external Debt Collection Agencies, including referrals, progress updates, and supporting performance reviews.
Maintain strong compliance with credit policies, privacy obligations, legislative requirements, and risk‑minimisation practices.

Requirements

What you’ll need

Must have previous experience in a call or contact centre environment (exposure in credit, collections, or financial services is highly regarded)
Strong communication skills, with the ability to engage professionally and empathetically with customers and internal teams
Confidence working across multiple systems, policies, and data in a fast-paced environment
A positive, adaptable mindset, with the resilience to manage challenging conversations and openness to feedback and development
Proficient in Microsoft Office Suite (Outlook and Excel)
Strong attention to detail and accuracy

Benefits

Comp & perks

16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
Learning and development opportunities to support your career interests
Health and wellbeing support — access to Headspace and our EAP program, wellness facilities, and more
Share offers and insurance benefits
Social activities, community give-back programs and paid volunteer days