Major Incident and Problem Manager
TransUnion
full-time
Posted on:
Location Type: Hybrid
Location: Chennai • India
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Tech Stack
About the role
- Act as Incident Commander during Major Incidents coordinating with DevOps, SRE, and Service Owners
- Produce accurate and timely communications tailored to relevant audiences
- Build and evolve the practice of Incident Management developing processes
- Conduct major problem investigations, driving the identification of root causes
- Collaborate with DevOps and SRE teams to analyze incident trends
- Drives the implementation of problem management best practices
Requirements
- Bachelor’s degree or higher in Computer Science / Information Systems or a related field / work environment
- Strong proficiency and experience in technical troubleshooting
- Understanding of cloud-native tools and architectures, such as Kubernetes, Docker
- Familiarity with Site Reliability Engineering (SRE) principals and practices
- Knowledge of IaC tools like Terraform, CloudFormation, or Ansible
- Experienced user of a trouble ticketing system (BMC Remedy, JIRA Service Management, or similar)
- Flexibility to work within a “Follow the Sun” global shift ROTA, covering local daytime hours, including holidays and weekends, on a rotational basis.
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingKubernetesDockerTerraformCloudFormationAnsible
Soft Skills
communicationcollaborationproblem-solving