Marketing Solutions Operations Specialist – Technical Account Management
TransUnion
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇷 Costa Rica
Visit company websiteJob Level
JuniorMid-Level
About the role
- Perform hands-on operational tasks including data file processing, configuration, validation, and delivery setup.
- Ensure timely and accurate execution of recurring and ad hoc marketing solution deliveries.
- Monitor delivery pipelines and troubleshoot issues to maintain service quality.
- Investigate and document root causes of delivery failures or anomalies and contribute to long-term solutions.
- Maintain internal knowledge bases and documentation for repeatable processes.
- Identify and recommend improvements to operational workflows and delivery processes.
- Support automation initiatives and contribute to the development of tools that enhance operational efficiency.
- Participate in testing and validation of new tools, features, and delivery methods.
- Work closely with internal stakeholders to ensure alignment on delivery requirements, timelines, and quality standards.
- Track and report on key operational metrics and service level agreements (SLAs).
Requirements
- Bachelor’s degree in a related field. (e.g. Business Operations, Marketing)
- 2–4 years of experience in a technical operations, data delivery, or other role in martech/adtech space.
- Strong attention to detail and commitment to quality and accuracy.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Excellent problem-solving skills and a collaborative mindset.
- Experience working with remote cross-functional teams in a technical or operational capacity.
- Candidates with martech/adtech/digital marketing experience are preferred.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data file processingconfigurationvalidationdelivery setuptroubleshootingautomationoperational workflowsoperational metricsservice level agreementstesting
Soft skills
attention to detailcommitment to qualityproblem-solvingcollaborative mindsetability to manage multiple tasksprioritizationcommunicationstakeholder alignmentadaptabilitytime management
Certifications
Bachelor’s degree