Executive Director – IT Infrastructure and Service Delivery
Transport for NSW
full-time
Posted on:
Location Type: Office
Location: Parramatta • Australia
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Job Level
About the role
- Join Group Technology which is part of our Finance, Technology & Commercial Division.
- Reporting to the Group Chief Technology Officer you will be an integral part of our newly established Branch Leadership Executive.
- You will lead the strategic direction, integration and performance of Transport for NSW’s enterprise‑wide IT infrastructure and service delivery functions.
- You will shape a secure, reliable and scalable technology environment that underpins customer‑centric transport services across the state.
- Champion a collaborative transformation program, bringing together diverse networks, systems and teams to create seamless, scalable and inclusive IT operations.
- You will encourage innovation, strengthen cloud and hosting approaches, and uplift service experience through supportive, user‑oriented practices.
- Operate with significant autonomy, influencing senior executives and navigating a large, highly matrixed organisation.
- You will cultivate collaborative partnerships across government, manage complex vendor ecosystems, and apply thoughtful commercial judgement in managing complex contracts.
- Inspire and empower a large, multidisciplinary workforce through significant change fostering innovation and creating a culture of shared purpose and continuous learning.
Requirements
- Deep experience leading IT infrastructure, service delivery and technology operations within large complex organisations.
- A track record of leading major transformation, including network integration, cloud management and hosting services, approached with adaptability and openness.
- Demonstrated commercial and vendor-management capability with a track record of managing high-value contracts and service level agreements with third-party technology providers towards shared outcomes.
- A strategic, holistic perspective that enables simplification, streamlining and alignment across diverse systems.
- The ability to operate independently at an executive level, while nurturing positive relationships across complex stakeholder groups.
- A collaborative and inclusive leadership style.
- A supportive and empowering leadership approach that builds capability, fosters teamwork and encourages innovative thinking.
- Confidence to challenge conventional approaches with empathy and care, balancing bold ideas with stakeholder needs.
- The ability to articulate complex concepts and put forward compelling arguments and rationales to all levels and types of audiences
- Relevant certifications such as PMP, ITIL, or similar highly desirable.
- Advanced degree (MBA or Master's in a related field) highly regarded.
Benefits
- Flexible work options may be available
- Aboriginal people and people living with disability are supported throughout the recruitment process and at work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT infrastructureservice deliverytechnology operationsnetwork integrationcloud managementhosting servicesvendor managementcontract managementservice level agreementsstrategic planning
Soft Skills
collaborative leadershipinclusive leadershipsupportive leadershipteamworkinnovative thinkingrelationship buildingcommunicationadaptabilityempathyproblem-solving
Certifications
PMPITIL