Area Customer Service Manager
Transport for NSW
full-time
Posted on:
Location Type: Office
Location: Mt Victoria • Australia
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Salary
💰 A$144,514 - A$160,687 per year
About the role
- Working as part of a team delivering safe, reliable, customer‑focused station operations across multiple Blue Mountains locations
- Supporting Duty Managers and station staff to keep services running smoothly
- Oversee day‑to‑day operations across various stations
- Coordinating operations, staffing, facilities and maintenance activity
- Rostering oversight, customer service, and special events
- Lead operational delivery and build efficient ways of working
- Responding to unexpected events and balancing competing priorities, keeping safety and customers at the centre
Requirements
- Your frontline leadership skills, formed across transport, aviation, customer service or other operational industries
- Work independently across multiple stations
- Solve operational challenges confidently
- Support station staff to deliver strong customer outcomes
- Self‑motivated and solutions‑focused
- Skilled at negotiating with internal and external stakeholders
- Experienced in leading frontline teams or shift‑based operations
- Organised and adaptable
- Skilled at balancing time‑critical demands
- Overseeing rostering and customer‑facing operational staff
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
frontline leadershipcustomer serviceproblem-solvingself-motivatedsolutions-focusednegotiationteam leadershiporganisedadaptabletime management