Managing and growing a portfolio of agency clients
Responsible for onboarding, supporting, and retaining clients
Ensuring client operations run smoothly
Relationship-first role within a technical product environment
Opportunity to build deeper knowledge in email deliverability and infrastructure over time

Requirements

1–2 years’ experience in account management, customer success, or a client-facing role
Strong written communication skills, with the ability to respond quickly and clearly (primarily via Slack)
Comfortable managing multiple clients and working in a fast-paced environment
Proactive, organised, and able to identify and resolve issues before they escalate
Ability to understand and discuss technical concepts such as email deliverability, DNS, and integrations
Confident working remotely and managing responsibilities independently
**Advantageous:**
Experience with cold email platforms (e.g. Smartlead, Instantly, Bison, Lemlist)
Understanding of email infrastructure (Google Workspace, SPF/DKIM/DMARC, Cloudflare)
Experience working with agencies or B2B sales environments
Exposure to managing high-volume client portfolios

Benefits

Fully remote role
Competitive salary
Salary review after 6 months with clear growth progression
Opportunity to develop technical expertise in a high-demand niche
Work in a fast-growing, high-performance environment with direct client interaction
Clear pathway into a more senior, technical Account Manager role

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer successemail deliverabilityDNSintegrationscold email platformsemail infrastructureGoogle WorkspaceSPFDKIM

Soft Skills

written communicationproactiveorganisedissue resolutionindependent workclient managementrelationship managementfast-paced environment