Transparity

Communications

• Running workshops with customers to deliver high-quality deployments
• Creating support documentation for standard Support Desk requests
• Conducting project delivery for Calling Plan and Operator Connect
• Engaging in learning for new certifications with Microsoft and Audiocodes
• Ensuring quality customer engagement and maintaining relationships
• Delivering work in line with Transparity’s standards and practices

Junior Consultant – Modern Communications

• Lead workshops and technical sessions with customers as part of the Modern Communications Managed Service offering, demonstrating advanced technical and functional expertise.
• Oversee and support end-to-end project delivery for Calling Plan, Operator Connect, and Direct Routing opportunities, including pilot, UAT, migration, and go-live phases.
• Act as the primary escalation point for technical issues raised by Junior Consultants and Technical Consultants, providing guidance and resolution.
• Create and review support documentation for complex technical scenarios and ensure knowledge transfer across the team.
• Mentor and upskill Junior Consultants, fostering a collaborative and growth-oriented team culture.
• Ensure all project activities align with Transparity’s quality standards and Microsoft best practices.
• Provide accurate and timely feedback to Project Managers regarding project status, risks, and technical blockers.
• Build and maintain strong relationships with stakeholders, ensuring a positive customer experience from initial engagement through project completion.
• Identify opportunities for process improvements and communicate these to the Head of Modern Communications.
• Communicate clearly and confidently with internal teams and customers, especially regarding technical escalations and project progress.
• Deliver work in accordance with Transparity’s quality standards and development best practices.
• Confirm task scope and priorities with Project Managers or Technical Leads before execution.
• Adhere to change management and escalation protocols for any deviations or issues encountered.
• Complete accurate and timely timesheets to reflect all client and internal activity.

Senior Technical Consultant – Modern Communications

Backend Engineer

• Lead client workshops and discovery sessions to capture business and technical requirements.
• Design and document high-quality technical solutions, including HLDs, LLDs, and specifications.
• Act as the go-to expert for resolving complex technical issues and ensuring architectural consistency.
• Provide strategic input to shape technical standards, frameworks, and team capabilities.
• Support pre-sales activities by contributing to proposals and presenting solutions to clients.
• Oversee delivery quality, validate estimates, and ensure alignment with Microsoft best practices.
• Mentor consultants, lead knowledge-sharing sessions, and drive continuous improvement across the practice.

Technical Architect – Digital Workplace

AI Engineer

• Collaborate with clients, sales, and delivery teams to understand business drivers and translate them into sustainable AI architectures.
• Architect and engineer Generative AI solutions using Azure AI Foundry, Copilot Studio, Azure OpenAI Service, Azure AI Search, and related tooling.
• Provide technical leadership and domain expertise throughout the AI solution lifecycle, from strategy through delivery and deployment.
• Instil governance frameworks, security guardrails, and Responsible AI best practices across all solutions.
• Design scalable, repeatable AI architecture patterns that accelerate adoption and reuse across engagements.
• Act as a subject matter expert: advising on AI adoption strategy, co-created client roadmaps, and enabling innovation via Copilot Studio and Azure AI.
• Mentor and enable AI delivery teams, fostering capability uplift and technical growth.

AI Architect

Consultant

• Deliver migration activities (mailbox, OneDrive, SharePoint, Teams) using tools such as ShareGate and MigrationWiz
• Support migration planning by gathering data, performing pre-migration checks, and identifying risks or dependencies
• Execute technical tasks such as mailbox moves, OneDrive transfers, SharePoint site/library migrations and Teams migrations
• Carry out SharePoint configuration tasks (site provisioning, permissions reviews, health checks)
• Administer Microsoft 365 portals (Exchange Online, Intune, SharePoint, Teams, Conditional Access, Entra ID)
• Provide clear progress updates and raise risks/issues to project leads or senior colleagues promptly
• Document tasks, configurations, and outcomes to support knowledge sharing and smooth project handovers
• Support project planning and ensure smooth execution of migrations and platform enablement with guidance from Senior Consultants or Technical Architects

Technical Consultant, Digital Workplace, SharePoint

Chief Marketing Officer

• Support the planning, promotion and execution of events, including, workshops, roundtables, seminars, trade shows, and webinars.
• Coordinating SDR outreach and follow up for events to increase conversion rate.
• Assist in the development and execution of integrated marketing campaigns across digital, social, email, and offline channels e.g. face to face events.
• Support content creation for websites, blogs, newsletters, and social media platforms.
• Coordinate with internal teams and external agencies to deliver marketing materials and assets.
• Monitor and report on campaign performance using analytics tools, providing insights and recommendations.
• Conduct market research to identify trends, competitor activity, and customer preferences.
• Help manage the company’s social media presence and engage with the online community.
• Maintain and update marketing databases and CRM systems.
• Create email marketing campaigns designed to solicit the desired response.
• Work with HR, technical, and other teams to keep the company intranet updated with company news and content.

Junior Consultant – Modern Communications

Senior Technical Consultant – Modern Communications

Technical Architect – Digital Workplace

AI Architect

Technical Consultant, Digital Workplace, SharePoint

Marketing Executive