Transoft Solutions Inc.

Data Analyst

• Provide technical support for our CRM, ERP and portal users
• Build data models, views and reports in Power BI, Excel
• Receive, analyze, and respond to requests related to CRM and its related services from internal stakeholders
• Analyze current business operations, interview users, perform requirements analysis and document feature requests and process improvements
• Document, track progress and estimate timelines for assigned tasks
• Execute projects using Transoft’s software development processes
• Serve as a CRM expert and help CRM users get the most out of the system
• Maintain and enhance existing systems including CRM and data integrations
• Work with the DevOps-CRM Team to upkeep data, technology and software
• Develop and test workflows, plugins and other processes with support from the DevOps-CRM Team

Administration

• Act as a key connection between customers, the APAC sales team, and the Bangalore office
• Support the sales cycle with a focus on order processing and renewals
• Maintain accurate CRM records
• Ensure smooth day-to-day office and vendor operations
• Assist sales team throughout the sales process and administrative tasks
• Handle inbound telephone and email sales enquiries
• Verify orders and handle CRM-related activities in APAC regions
• Track, coordinate, and communicate subscription renewals
• Maintain updated lead, customer, and sales records
• Handle mailing and receiving of documents as needed

Data Analyst

Sales Administrator