Transmit Security

Customer Experience Operations

Transmit Security

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $140,000 - $160,000 per year

About the role

  • Lead strategic initiatives for the Customer Experience organization, from concept through execution.
  • Serve as the program manager for cross-functional CX projects, ensuring milestones, risks, and outcomes are clearly tracked.
  • Design and coordinate onboarding and ongoing training programs for CX teams.
  • Build and maintain documentation and playbooks to support consistent execution.
  • Own CX operational systems and workflows across Salesforce, Jira, and Confluence.
  • Identify opportunities to automate processes and reporting to improve team efficiency and data quality.
  • Partner with technical teams to implement scalable workflows and integrations.
  • Act as chief of staff to CX leadership for strategy execution, metric definition and tracking, and business reviews and performance reporting.
  • Build dashboards and reporting frameworks to measure how the CX organization is performing.
  • Centralize and track operational issues, risks, and blockers across CX teams.
  • Ensure visibility, ownership, and resolution of high-impact customer and process issues.
  • Create executive-level presentations and reports summarizing CX performance, risks, and initiatives.
  • Leverage AI tools to improve documentation, reporting, and operational workflows.

Requirements

  • 6–8 years of experience in Customer Operations, Program Management, Business Operations, or a similar role in a B2B technology environment.
  • Proven experience managing cross-functional initiatives and operational programs.
  • Strong experience working with Salesforce, Jira, and Confluence (or similar tools).
  • Demonstrated ability to build and scale processes in a growing organization.
  • Excellent communication and presentation skills.
  • Analytical mindset with experience defining and tracking operational metrics.
  • Basic understanding of coding or technical automation (e.g., APIs, scripts, or workflow automation).
  • Experience supporting Customer Success, Professional Services, or Support organizations.
Benefits
  • Professional development opportunities
  • Training programs for CX teams
  • Tools to improve efficiency
  • Employee recognition programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementprocess automationoperational metricsworkflow automationAPIsscriptsdata qualitydashboard creationreporting frameworkscustomer experience design
Soft Skills
communication skillspresentation skillsanalytical mindsetleadershipcross-functional collaborationstrategic thinkingproblem-solvingorganizational skillsteam efficiency improvementexecutive-level reporting