Transmit Security

Human Resources

• Serve as a strategic advisor to the executive team on all people-related matters, including workforce planning, org design, and leadership development.
• Directly manage and develop the Recruiting and HR Operations teams, setting direction, priorities, and performance goals for both functions.
• Serve as the senior HR business partner across Transmit Security's key regions: United States, Latin America, Japan, and EMEA, ensuring consistent, locally-compliant people practices across all geographies.
• Design and execute HR programs that attract, develop, and retain top talent across technical and go-to-market functions.
• Champion a culture of inclusion, accountability, and continuous growth aligned with Transmit Security's core values.
• Oversee compensation and benefits strategy, ensuring competitive and equitable structures across regions.
• Drive performance management processes, including goal-setting frameworks, feedback cycles, and career development pathways.
• Manage employee relations with a fair, consistent, and legally compliant approach.
• Partner cross-functionally with Finance, Legal, and department leaders on headcount planning, compliance, and organizational initiatives.
• Leverage HR data and analytics to inform decisions and report on key workforce metrics to leadership.

Director of Human Resources

Support Engineer

• Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
• Take ownership of customer issues and follow problems through to resolution
• Manage escalations
• Evaluate root cause analysis to eliminate recurring customer issues
• Handle complex customer issues through the Support portal independently and in a professional way
• Troubleshoot Transmit Security Platform issues reported by Transmit Customers, including Functionality and usability related complex issues
• Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customer’s development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices
• Replicate customer issues in the support test environment
• Collaborate with several internal teams

Senior Technical Support Engineer

Product Marketing

• Own messaging, positioning, competitive differentiation, storytelling, and GTM strategy for Predictive AI, trust, IDV, and human and non-human identity.
• Collaborate cross-functionally (Product, Sales Engineering, Demand Gen, etc.) to build buyer use cases, demo narratives, collateral, technical content, and field enablement materials.
• Develop buyer-focused assets like technical comparisons, FAQs, data sheets, and enablement docs for technical buyers: CISOs, security architects, product leaders.
• Engage with analysts, support submissions to Gartner, Forrester, and contribute insights or surveys for inclusion in thought-leadership reports and research.
• Deliver webinars, conference talks, demo architecture, support technical evaluations and POCs with customers and internal teams.
• Collect client and field feedback to shape product positioning and roadmap aligned with market needs and GTM strategy.

Product Marketing Manager

Customer Success Manager

• Create and execute onboarding / welcome package and process to onboard the newly signed customer
• Create and execute Governance and Executive relationship with customer’s key stakeholders
• Able to run Digital Motion with lower tier customers while maintaining high touch relationship with strategic and larger customers
• Understand and document our customers' business needs, use cases, dependencies, timelines and priorities.
• Define and maintain customer success criteria and planning in terms of deployment, adoption, operations and business outcomes.
• Build knowledge of customer’s environment, become the customer’s champion at Transmit Security
• Review customer’s evolving needs with the Product Management team.
• Ensure smooth on-boarding and help maximizing product value.
• Act as a "trusted" adviser to the customer to strengthen customer relationships.
• Engage with Professional Services Consultants on specific project-based activities
• Keep track of customer health score, communicate and escalate risks
• Work with Sales and Field Engineers to develop new opportunities.
• Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success.

Sales Operations Manager

• Partner with Sales leadership to drive operational rigor across active pipelines — inspecting deal activity, identifying execution gaps, and escalating blockers to keep opportunities moving forward.
• Develop and maintain customer-facing content that enables champions to sell Transmit Security internally — including business cases, evaluation guides, and ROI materials.
• Own and continuously optimize the POC (proof of concept) process —building structured frameworks, improving evaluation workflows, and ensuring every POC is set up to convert.
• Improve and document sales processes to increase operational efficiency and ensure consistent execution across the team.
• Support deal operations for complex enterprise transactions, including multi-product and non-standard commercial structures.
• Produce pipeline reporting, forecasting analysis, and operational insights that help leadership make faster, better decisions.
• Ensure CRM data accuracy and support GTM technology. Report on deal metrics and trends, suggesting adjustments to boost win rates and profitability.
• Collaborate with Account Executives on deal mechanics and commercial structuring — providing operational guidance on pricing parameters, contract requirements, and approval workflows to keep deals moving without creating bottlenecks.