Transmit Security

Technical Account Manager

• Ensure our customer’s success and adoption of Transmit Security’s solutions.
• Build knowledge of customer’s environments and use cases to become the customer’s champion at Transmit Security.
• Understand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers’ desired outcomes.
• Champion the onboarding experience of new customers and driving time-to-value and ROI for customers by partnering with Product, Research & Development and Professional Services teams to deliver world class product integrations.
• Identify and drive resolution of technical roadblocks for customers, helping them realize the value of Transmit products.
• Develop a deep technical understanding of Transmit’s products, their features, functions and architect solutions to address customers business and security needs.
• Lead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers evolving needs.
• Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently.
• Present product roadmap and confirm alignment with the customer's business goals and priorities.
• Participate in Quarterly Business Reviews with the Customer to highlight progress, opportunities for expansion, address blockers and enhance our partnership.
• Act as a trusted technical adviser to the customer to strengthen customer relationships.
• Develop and lead in-person, remote and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transfer.
• Work with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the account.
• Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success.