Transmit Security

Engineer

• Serve as the technical point of contact for strategic partners, enabling them to integrate Transmit Security’s CIAM, authentication, and fraud APIs into their products and solutions.
• Provide hands-on engineering support: code samples, reference architectures, integration reviews, and troubleshooting.
• Work closely with Product, Engineering, and Partnerships to ensure partner integrations are secure, scalable, and aligned with best practices.
• Translate partner feedback and field learnings into clear product requirements and roadmap input.
• Build and maintain partner-facing technical assets (docs, sample apps, integration guides, POCs).
• Support partner enablement through technical workshops, solution design sessions, and pre‑sales engineering support.
• Act as a technical advocate for the partner ecosystem, helping partners succeed commercially and technically.

Partner Engineer

Marketing

• Own the building, execution, and reporting of business plans with our key partners and channels across product lines and verticals to ensure that Transmit Security is top-of-mind in engagements and deployments.
• Actively identify and drive GTM opportunities, joint-marketing, events, campaigns, programs, and co-sell programs designed to accelerate pipeline growth.
• Own partner-specific product messaging, storytelling, asset creation, enablement, and training, working in close partnership with product marketing, channel teams, CSP’s, and enablement.
• Ensure product and marketing materials are scaled to, and through, our partner community. Actively create and execute amplification of assets and initiatives through the channel.
• Develop and message co-marketing and joint storytelling from marketing messaging to sales assets, public relations, analyst influence, and events.
• Strategically and tactically manage Market Development Funds (MDF) to maximise pipeline development, demand generation, and sales execution.
• Plan, develop, recommend, and execute partner programs, incentives, competitive campaigns and their required business planning, pricing, and ROI.
• Develop and deliver a strategic point-of-view to the business on partner initiatives and priorities.

Senior Director, Partner Marketing

Data Scientist

• Lead complex, multi-signal investigations (e.g., account takeover, automation, fraud rings, API abuse) and produce clear, actionable remediation plans.
• Serve as the CX technical authority in escalations, guiding hypothesis formation, analysis strategy, and root-cause conclusions.
• Translate customer context (risk tolerance, user base, operational constraints, compliance) into measurable detection and tuning objectives.
• Identify emerging fraud patterns and cross-tenant trends; conduct quarterly intelligence briefs for customers and recommended mitigations.
• Design and recommend detection strategies combining rules, features, and (where applicable) model-driven scoring to reduce fraud while controlling false-positive costs.
• Develop reusable feature definitions and tuning approaches that can be applied across customers (not only one-off tenant fixes).
• Partner with engineering and products to shape product roadmap priorities, improve explainability and investigation tooling (e.g., “why did this fire,” attribution, drill-down paths).
• Define and own CX measurement systems: detection quality, false-positive impact, operational metrics, customer outcomes, and performance over time.
• Lead offline evaluation and backtesting methodologies for fraud controls and customer configuration changes.
• Drive experimentation practices (A/B where feasible, quasi-experimental, pre/post with controls) and ensure results are decision-grade.
• Detect data drift and performance degradation signals; propose retraining triggers and/or mitigation plans in partnership with ML/Engineering.
• Create “investigation packs” for R&D: evidence, root cause hypothesis, recommended technical changes, and measurable acceptance criteria.
• Mentor and develop other DS/analysts on CX through playbooks, code reviews, investigation standards.
• Partner with GTM teams to quantify customer value, communicate outcomes, and support renewals/expansions through data-backed narratives.

Data Scientist – Customer Experience

Customer Support

• Lead strategic initiatives for the Customer Experience organization, from concept through execution.
• Serve as the program manager for cross-functional CX projects, ensuring milestones, risks, and outcomes are clearly tracked.
• Design and coordinate onboarding and ongoing training programs for CX teams.
• Build and maintain documentation and playbooks to support consistent execution.
• Own CX operational systems and workflows across Salesforce, Jira, and Confluence.
• Identify opportunities to automate processes and reporting to improve team efficiency and data quality.
• Partner with technical teams to implement scalable workflows and integrations.
• Act as chief of staff to CX leadership for strategy execution, metric definition and tracking, and business reviews and performance reporting.
• Build dashboards and reporting frameworks to measure how the CX organization is performing.
• Centralize and track operational issues, risks, and blockers across CX teams.
• Ensure visibility, ownership, and resolution of high-impact customer and process issues.
• Create executive-level presentations and reports summarizing CX performance, risks, and initiatives.
• Leverage AI tools to improve documentation, reporting, and operational workflows.

Partner Engineer

Senior Director, Partner Marketing

Data Scientist – Customer Experience

Customer Experience Operations