Technical Account Manager

Transmit Security

Technical Account Manager leading strategic post-sales accounts for Transmit Security. Build strong customer relationships and drive technology adoption for secure digital identity journeys.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $200,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformKubernetesOpenShift

About the role

Key responsibilities & impact

Ensure our customer’s success and adoption of Transmit Security’s solutions.
Build knowledge of customer’s environments and use cases to become the customer’s champion at Transmit Security.
Understand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers’ desired outcomes.
Champion the onboarding experience of new customers and driving time-to-value and ROI for customers by partnering with Product, Research & Development and Professional Services teams to deliver world class product integrations.
Identify and drive resolution of technical roadblocks for customers, helping them realize the value of Transmit products.
Develop a deep technical understanding of Transmit’s products, their features, functions and architect solutions to address customers business and security needs.
Lead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers evolving needs.
Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently.
Present product roadmap and confirm alignment with the customer's business goals and priorities.
Participate in Quarterly Business Reviews with the Customer to highlight progress, opportunities for expansion, address blockers and enhance our partnership.
Act as a trusted technical adviser to the customer to strengthen customer relationships.
Develop and lead in-person, remote and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transfer.
Work with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the account.
Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success.

Requirements

What you’ll need

Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions.
Previous experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes and procedures is a plus, and strongly preferred.
Demonstrated ability to develop and nurture executive level relationships within customer organizations, as well as internal.
A track-record of successfully working with all levels of cross-functional internal teams leading technical projects and resources. This role will require light Project Management skills, demonstrated experience is a plus.
Deep and proven technical knowledge in Risk/Fraud and Identity and Access technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys).
Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworks.
Technical curiosity to learn new bleeding edge technologies and platforms, and apply this knowledge to support customers in their journey with Transmit.
Experience developing, executing and driving adoption of key strategic initiatives across cross-functional teams.
Agility to adapt to quickly changing technical, business and market needs.
Willingness to travel as needed to support customer engagements in EMEA (up to once a month).

Benefits

Comp & perks

Competitive salary.
Comprehensive benefits package including health, dental, and vision insurance.
Dynamic and collaborative work environment with a focus on innovation.
Flexible work arrangements and remote work options.

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Hard Skills & Tools

B2B SaaSSolution EngineeringTechnical Account ManagementProject ManagementRisk/Fraud technologiesIdentity and Access technologiesSSOSAML Federated IdentityOAuthREST APIs

Soft Skills

technical leadershiprelationship buildingcross-functional collaborationagilitycustomer advocacycommunicationproblem-solvingcustomer satisfactionadaptabilityknowledge transfer