Transitions Group

Operations

• Own and standardize HCHB workflows across all branches
• Establish rules and cutoffs and various escalation pathways for workflow
• Identify recurring workflow breakdowns and the associated fixes with branch owners
• Create simple SOPs and pathways for all branches to follow
• Conduct branch audits and provide coaching
• Drive accountability through collaboration with the branch leadership until execution is consistent
• Maintain a clear and prioritized backlog of workflow defects and improvements to ensure process improvement for the long run
• Partner with the IT team and external vendors to improve workflows that impact changes for process improvement

Operations Systems Lead