Transition Strategies, LLC

Consultant

• Coordinate onboarding for new 401(k), profit sharing, defined contribution, and ESOP clients as assigned.
• Gather required data and set up new clients in internal systems.
• Ensure a smooth handoff from Sales to Onboarding to Plan Administration team.
• Partner with advisors, CPAs, recordkeepers, and investment companies to execute onboarding tasks.
• Monitor onboarding timelines, proactively addressing delays, risks, or missing information.
• Coordinate investment company conversions for existing clients.
• Prepare, review, and deliver plan documents, amendments, and restatements.
• Ensure compliance with IRS, DOL, ERISA, and SECURE/SECURE 2.0 requirements.
• Collaborate with internal technical experts on regulatory updates and document changes.
• Welcome new clients and referral sources, reinforcing Blue Ridge’s value and service model.
• Participate in client and advisor discussions to support onboarding and document needs.
• Follow established workflows to ensure consistency, quality, and compliance.
• Identify opportunities to improve processes, tools, and client experience.
• Provide timely, professional communication to clients, advisors, and internal partners.

Business Consultant

Account Manager

• Serve as a primary point of contact—alongside the plan consultant—for assigned ESOP clients.
• Address client inquiries, concerns, or service issues promptly and professionally to ensure a positive client experience.
• Communicate Blue Ridge’s value proposition effectively, especially with 'at-risk' clients, to strengthen satisfaction and retention.
• Provide proactive client touches throughout the annual cycle, including quarterly informational emails and periodic phone calls to assess satisfaction.
• Collaborate closely with internal administration teams to ensure timely and accurate service delivery aligned with client expectations.
• Monitor annual administration timelines within the ESOP recordkeeping system and ensure clients remain informed throughout the process.
• Participate in annual planning or year-end calls as needed to prepare clients for upcoming deliverables and milestones.
• Prepare and annually review Plan Health Reports that highlight key statistics, services delivered, and strategic goals for each client.
• Recommend improvements or updates to client service models based on data insights and client needs.
• Review client profitability and make recommendations for fee adjustments, service changes, or staffing realignment when appropriate.
• Identify opportunities to introduce ESOP consulting services or cross-sell additional Blue Ridge offerings.
• Provide demonstrations of ESOPConnection, the participant website, to support client understanding and adoption.
• Contribute to developing and refining internal practices that enhance client service quality, efficiency, and documentation.
• Assist with special internal or client initiatives as needed.
• Perform additional duties as assigned.

Business Consultant

Client Relationship Manager