Maintain standardized operating procedures regarding operations and processes all supporting SOP’s “The TransForce Way”
Identify operational gaps, inefficiencies, and opportunities for improvement, sharing best practice across the regions
Partner with SVP and regional leaders to ensure consistent execution and adoption
Lead, manage and evaluate the tools, processes, policies, and programs to ensure continuous productivity and effectiveness
Create reports and presentations for leadership and management
Collaborate with regional leaders and teams to develop and execute management disciplines and processes (weekly/quarterly forecast, pipeline analysis and development, account planning, account assignments, quota/budget allocation)
Manage operational KPIs, dashboards, and commission payouts
Use data and insight to monitor trends, identify risks, and recommend corrective actions
Ensure alignment between performance metrics and business objectives
Partner with HR and Finance to design, document, implement and process compensation & incentive plans
Manage multiple operational projects simultaneously
Coordinate stakeholders across Sales, Operations, Recruiting, Payroll, and IT
Support change management through communication, training, and job aids
Ensure improvements are sustained post-implementation
Partner with the VP, Operations and Performance and leadership on all issues and challenges impacting the success of the team
Focus on creating Data Governance policies to result in continuous data cleansing, enrichment and augmentation that results in increased data accuracy and confidence.
Manage data cleansing to support pre and post Fiscal Year Planning.

Requirements

8–12+ years of progressive experience in enterprise operations, sales operations, revenue operations, or business operations within a complex B2B environment
3–5+ years in a leadership role, managing teams and influencing senior stakeholders
Demonstrated experience standardizing and scaling operating procedures across multiple regions or business units
Proven ability to identify operational gaps, drive process improvement, and ensure consistent execution at scale
Hands-on experience owning and managing KPI’s, dashboards, forecasting
Familiar with aligning performance measurement to business objectives
Strong track record using data and analytics to identify trends, risks, and corrective actions
Background in Staffing, Recruiting, Transportation, Logistics is a plus
Experience with commission and compensation plans tied to performance lead
Direct responsibility for data quality, governance, and integrity, including ongoing data cleansing and compliance
Demonstrated experience working within cloud-based productivity and collaboration tools, BI platforms, Applicant Tracking Systems, Front office systems, such as Bullhorn, Sigma, Tenstreet, Hubspot, etc.
Experience driving adoption, governance, and optimization of operational systems and tools
Proven ability to manage multiple cross-functional projects simultaneously
Experience coordinating stakeholders across Sales, Operations, Recruiting, Payroll, Finance, and IT
Exceptional analytical skills with strong attention to detail
Outstanding written, verbal, and presentation skills, including executive-level communication
Ability to work independently with high accountability, while also excelling in cross-functional collaboration
Proven success operating in a fast-paced, ambiguous, and evolving environment
Demonstrated integrity, ethical judgment, and alignment with company values.

Benefits

Equal Employment Opportunity Policy
Americans with Disabilities Act

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operational proceduresprocess improvementKPI managementdata governancedata cleansingforecastingpipeline analysisaccount planningperformance measurementcommission plans

Soft Skills

leadershipstakeholder managementanalytical skillsattention to detailcommunication skillscollaborationchange managementproblem-solvinginfluenceintegrity