Project Manager

• Oversee and manage client projects from inception to completion as a member of the Implementation team in the Client Services Department.
• Perform project management and data mapping to ensure accurate and efficient data integration and transformation throughout the project lifecycle.
• Handle technical tasks such as data mapping, aligning client data with system requirements, and ensuring seamless data flow between systems.
• Create detailed project plans to achieve client objectives, outlining specific goals, milestones, and deadlines.
• Evaluate overall status of assigned projects, identify risks or obstacles, and escalate significant concerns promptly; develop and implement mitigation strategies.
• Manage coordination of software installation between clients and internal installation teams.
• Facilitate online and onsite training sessions between Transfinder’s Training team and clients.
• Provide hands-on software support and data analysis during the implementation period, including troubleshooting when necessary.
• Maintain thorough, precise documentation of all project activities, including tracking time in a CRM system.
• Engage with clients to ensure projects remain aligned with project plans, seek feedback, and advocate for client needs to internal stakeholders.
• Collaborate with Sales and Support teams to provide status updates on open projects.
• Perform other duties and projects as assigned.

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