Transfinder

Client Project Manager

Transfinder

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

Visit company website
✨ AI Apply
Apply

Salary

💰 $70,000 - $100,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Node.jsPMP

About the role

  • Oversee and manage client projects from inception to completion as a member of the Implementation team in the Client Services Department.
  • Perform project management and data mapping to ensure accurate and efficient data integration and transformation throughout the project lifecycle.
  • Handle technical tasks such as data mapping, aligning client data with system requirements, and ensuring seamless data flow between systems.
  • Create detailed project plans to achieve client objectives, outlining specific goals, milestones, and deadlines.
  • Evaluate overall status of assigned projects, identify risks or obstacles, and escalate significant concerns promptly; develop and implement mitigation strategies.
  • Manage coordination of software installation between clients and internal installation teams.
  • Facilitate online and onsite training sessions between Transfinder’s Training team and clients.
  • Provide hands-on software support and data analysis during the implementation period, including troubleshooting when necessary.
  • Maintain thorough, precise documentation of all project activities, including tracking time in a CRM system.
  • Engage with clients to ensure projects remain aligned with project plans, seek feedback, and advocate for client needs to internal stakeholders.
  • Collaborate with Sales and Support teams to provide status updates on open projects.
  • Perform other duties and projects as assigned.

Requirements

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Exceptional time management skills with the ability to meet deadlines while effectively managing multiple client projects.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks.
  • Thorough understanding of or the ability to quickly learn new software and procedures.
  • Ability to work flexible hours, including mornings and evenings, to attend client meetings as needed.
  • Proficient with Microsoft Office Suite or related software.
  • 3+ years of experience in a related position, such as Software Implementation/Support, Project Management, or Application Analysis.
  • Proven track record of defining, executing, monitoring, and completing projects.
  • Demonstrated experience with web-based applications is preferred.
  • Project management certifications such as Project Management Professional (PMP), Program Management Professional (PgMP), Certified Associate in Project Management (CAPM), or equivalent are highly desirable.
  • Ability to travel to client sites and conferences as needed.
  • A valid driver’s license is required.
  • Prolonged periods of sitting/standing at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.